Raynard Smith Jr. Email & Phone Number

Hayward, California

San Francisco Bay Area

• Review station reports related to service, safety, quality with understand of issues that need to be addressed with Business Contacts and Authorized Officers (BC/AO) and Employees.
• Communicates daily with BC/AOs on P&D planning and uses the VRP system (Vehicle Routing Planner) to execute plans.
• Investigates and communicates customer service complaints with both BC/AO's, Employees and customers with the end results of a resolution.
• Create, maintains and monitors files required by Department of Transportation (DOT) such as driver files, company and vendor equipment, and hours of service violations.
• Assists and completes Business Control Self Assessment (BCSA) test and develops and implements corrective actions plans when necessary.
• Involved with safety items such as, inspections, safety committee, safety meeting, and accident reporting.

San Francisco Bay Area

• Lead, planned, organized, staffed, directed and controlled the day-to-day operations of a station.
• Responsible of overseeing the station budget and adjust resources to maximize efficiency of resources.
• Promoted a safe work environment with contributing to all safety related items.

San Francisco Bay Area

• Responsible for hiring, terminations, development, recognition and rewards, evaluations, discipline and attended to employee concerns and productivity.
• Managed package handlers and clerks on a day-to-day basis.
• Completed BCSA tests to ensure policies and procedures are followed.
• Communicates with BC/AO's with the full understand of all the contractual operating agreements.
• Cross trained all employees on all necessary tasks.