Raynard Johnson Email & Phone Number

Successfully managing and executing effective digital media strategies for clients at various levels of campaigns, that have helped elect members of Congress, City Councilors, County Commissioners, State Representatives, and Judges.

A native Atlantan, raised in historic SW Atlanta, an Atlanta Public Schools (Southwest Atlanta High) grad, a Boston College (Carroll School of Management, Computer Science) alumn with over four decades professional experience in technology and project management, and your candidate for the Atlanta Board of Education - District 5, for West Atlanta.

Alpharetta, Ga, Us

Successfully undertook managing the global content associated with the biannual release of user interface (UI), web based portal applications that are deployed on UPS.com, and components that support the freight and international forms processing modules.Collaborated with a team of stakeholders (business owners), architects, UI developers, and content strategists throughout the SDLC (project scope / requirements to deployment, support and maintenance), using MS-Project, project change requests, communications plan, risk management, and monitoring system SLAs.

* Web Development Consultant - Various software, web, and platform application development and implementation projects. (Portal – SharePoint) Clients: The 100 Black Men of Atlanta, Inc. / Atlanta Police Department, Zone 4 / Continental Colony Elementary School.

* Executed projects and programs (Internet Banking / Business Banking, Bill Payment & Presentment) that impact across the enterprise of existing or new financial institutions, in accordance to the project approach, structure and charter, through the establishment of project requirements and planning.* Engaged with Client financial institutions, Channel Partners (CheckFree/FiServ, Fidelity National Information Services, Metavante, etc.), and other departments within DI (Sales, Technical Support, QA, Dev., and Prod. Mgt.), to define the project scope and deliverables, develop a detailed project plan, and manage all aspects of the projects through successful completion. Demonstrated a deep understanding of customer needs and turned that insight into one or more online financial products to meet those needs, while knocking down barriers in order to "make it happen", including rescuing "troubled” in-flight projects.

* Managed web portal development, certification and implementation of proprietary electronic applications and systems for Point-of-Sale activation / redemption transaction processing card program projects (closed loop prepaid wireless cards, VISA / MasterCard branded PIN debit cards, gift cards, customer loyalty cards), between inComm and strategic partners (Apple, AT&T, Best Buy, Staples, Sprint, T-Mobile, 7-Eleven, Target, and Wal-Mart). * Facilitate, monitor and control the change program to deliver the products specified through the Change Leadership process. Produce reports in communicating, validating the progress and managing the expectations of stakeholders and relevant parties for multiple strategic projects simultaneously.

* Managed 2 infrastructure and software development teams (20+ developers) for E&Y’s Assurance & Advisory Business Services Global Audit Methodology (GAMx portal) tool initiative. Utilized RUP/ Agile1 (Scrum) development methodology, Object-Oriented (C# Sharp, .NET, XML) programming techniques, SQL Server, VISIO, MS Groove, SharePoint Workspace, project management principles (PMI/PMBOK), MS-Project, and Rational Rose.* Produced Weekly Audit Report reconciling project plans to Windows SharePoint artifacts, build schedule clean up, maintenance and hours. Created and maintained Work Schedule Productivity and Progress Reports for weekly Windows SharePoint Reporting.* Served as the first point of contact for identifying and tracking issues, risks and action items during the Construction Phase to the Transition Phase.

* In support of various Broadband Transformation “Big Picture” initiatives, established project plans, resource requirements and scheduling of project as well as tracking actual results against project and financial baseline plan using NIKU and MS-Project 2003. Performed change management activities on project. Served as the first point of contact for identified and tracked issues, risks, and action items. * Presented status of the project to various levels of management regarding timelines, milestones and issues. Interface with client organizations on all phases of the project to ensure requirements were developed and scheduled and that all project efforts are scheduled and kept on track. Provided clear, concise and accurate project documentation using MS-Office Professional Suite and VISIO.

* Engaged in managing, planning and coordinating projects in scheduling the network provisioning / deployment processes for implementing the migration of the State's data network (2,500 circuits (Frame Relay, Voice, Video)) to BellSouth’s managed MPLS meshed VPN technology. Assisted middle and senior management in planning, managing and reporting the scheduling of resource utilization for over 1700 site conversions. * Matrix managing cross-functional business units, vendors and support groups in developing project plans to manage and track the level of effort used in the building of MPLS managed router configurations and turn up of individual sites with appropriate technical resources.* Communicated issues and status to stakeholders via senior management reports, status dashboards, issue and risk plans. Facilitated change management decisions, adjusting assignments and expectations as necessary to ensure that the project remain within specified scope, time and quality objectives.

Us

* For a subsidiary of Cox Enterprises, Inc., assisting the District Manager in supervising the distribution and delivery of the newspaper within an assigned geographic area. Responsible for maintaining subscription levels by ensuring customer satisfaction and promoting increased circulation through carrier training and sales. Providing support services to other areas of the Circulation Department as needed including the delivery of open and absent routes. Software environment included MS Professional Office Suite.

* For one of the nation’s largest broadband communications companies, led systems processes, focusing on (matrix) managing all phases of the SDLC in the implementation of a CRM Data Mart for Cox Communications’ Customer Care Call Centers. The cross-functional processes (Customer Care, Sales / Marketing Retention, Network Repair & Installation, Web-based Sales & Service) were driven from end-to-end through the project life cycle within the planned scope, schedule, cost, and quality.* Engaged to oversee the day-to-day management of the project by creating and maintaining detailed project plans and controlling budget development/tracking activities using MS-Project 2000 and NIKU 6 (ABT) Workbench. * Facilitated reviewing, prioritizing and escalating issues requiring resolution. Actively managed risk conflicts by developing high-level risk assessment and risk mitigation strategy. Provided executive reports, project status and status dashboards of project progress.

* Engaged in preparing for BellSouth Long Distance launch of long distance service in Georgia by reviewing status of current Long Distance communications capabilities and identifying additional communications capability requirements. Managed the planning and execution of performance testing and establishing a new performance benchmark. * The certification of the GENESYS systems (MPS, RS, CIS, TECS and DSS/DSW) for Mass Market Launch Readiness entailed assessing the current environment by identifying critical stress/capacity flows and specific resources needed (hardware, tools, and people).* The planning and execution of the performance benchmark was performed within the framework of CMM Level 2 and ITSM. Software environment included an Amdahl mainframe running under MVS, with IMS and DB2 database management systems and development in COBOL and FORTRAN under CICS. Sun, HP and IBM RISC/6000 UNIX workstations connected through Novell Netware LANs.

* Guided and led a technical team in the support of the business requirements for local number portability by providing the interface between MCI WorldCom Order Entry / Order Processing systems and the industry’s Number Portability Administration Center. * Perform Team Lead responsibilities by delegating work assignments, resolving issues and tracking progress for 5 direct reports. Served as liaison by coordinating and overseeing development activities and interactions with users, developers, testers and management. * Defines deliverables for the group and ensure schedules and deadlines are met using MS-Project. Escalated issues to management when appropriate and determined LOE (Level of Effort) for future development projects.

* Working in a Software Configuration Management (SEI-CMM) process improvement/support environment, analyze information gathered from the client regarding business, technical requirements and objectives. Performed planning, implementing, controlling and reporting on a project/process improvement plan, with the specific goals of building and delivering improved Alltel telecommunication services within the planned scope, schedule, cost and quality that satisfies the customer (internal and/or external). * Worked with customers to gather requirements and creating project plans; tracking and documenting project progress; resolve issues during the project life cycle; managing third party relationships and providing continuity for customers using wireless CDMA and iDEN telecom networks and services.* The planning and execution of the software process improvement activities were performed within the framework of CMM Level 2 and ITSM using MS-Windows, MS-Word, MS-Excel, MS-PowerPoint, MS-Project, VISIO, PVCS Version Manager, PVCS Configuration Builder and HP-UX platform.

* For a leading global communications company, performed detailed business process and functional reporting requirement analysis of the Business Markets Revenue Reporting process (i.e. Order Entry, Provisioning, Installation, Billing, Revenue Reporting and Commissioning) to meet strategic business planning needs.* Analyzed and developed reporting requirements and specifications that address Business Markets products (Voice, Data and Internet) and functions requiring interaction with the Marketing, Finance and Development organizations.* Managed multiple customer organizations at all levels of management so that new requirements are addressed, issues resolved with timely, accurate and complete revenue information provided. Software environment included current MS-Windows-based Excel, database, Visio, PowerPoint, MS-Project and TSO/ISPF (3270 Terminal Emulation).

Bachelor Of Science - Bs, Computer Science

General Studies

Bachelor Of Science - Bs, Computer Science

High School Diploma