• Managed weekend production to consistently meet or exceed the company's revenue and production goals.• Provided sales process training and development leading to increased overall production and conversion rate. • Increased kick off sales and shows by streamlining the phone sale process to a value building conversation. • Coaches full roster of clients with varying needs by providing high level goal-oriented programming. • Supported Coaches to maintain highest standards of service for members and the ultimate Crunch experience.• Supported Membership Sales' team to maximize performance, production and cohesiveness with Personal Training team.

• Managed daily business operations including billing, scheduling, marketing and expenses. • Managed member relationships to increase membership and maximize member satisfaction.• Managed member accounts to ensure transparent and correct billing. • Fostered relationships with local businesses, apartment communities and organizations to increase visibility.• Managed online presence including website, social media and search engine listings. • Coached group fitness classes and coached personal training clients. • Handled business’ legal matters including lease agreements, licenses and vendor agreements.

• Developed guide to standardize best practices across locations and departments. • Pulled title work to facilitate closings for new construction homes, existing homes and land purchases. • Fostered relationships with realtors and brokers to grow the client base.

• Incorporated first District of Columbia Benefit Corporation.• Analyzed and advised client on various corporate structures to assist client in corporate entity selection. • Drafted trademark license agreement to protect client’s intellectual property, social mission and brand. • Drafted trademark assignment and facilitated USPTO assignment process. • Reviewed and revised client’s governance documents and contracts to support client’s business growth.• Drafted complete suite of governance documents for a nonprofit entity and a for-profit entity.

• Drafted LLC agreement to covert a partnership into an LLC.• Drafted a trust indenture to ensure company interests are protected.• Analyzed implications of globalizing matter management system on attorney-client privilege in the U.S. • Prepared memorandum analyzing select collection practice issues under the FDCPA to ensure corporate compliance.• Prepared biweekly report detailing pending litigation matters for the General Counsel to ensure efficient global collaboration.

• Taught criminal, constitutional and family law to high school students.• Engaged students in human rights projects to foster student empowerment.• Trained two mock trial teams that competed in citywide competition.

• Managed wrongful termination matters to support the human resources department.• Created company guidelines for marketing disclosures after researching national marketing laws.• Reviewed ads and social media posts to ensure FTC compliance.• Researched the legal liabilities of sweepstakes and prepared guidelines for marketing clients.• Researched and prepared guidelines on national milk and alcohol merchandising laws for merchants.

• Resolved financial account issues of recovering substance users.• Managed financial and productivity reports to ensure quarterly goal alignment.

Information Technology Service Management Summer Intern, Summer 2011 • Designed and launched two departmental SharePoint sites to foster collaboration.• Managed legacy site migration in order to increase departmental efficiency.Finance IT Summer Intern, Summer 2010 • Created reports and models of global business processes to aid global team members.• Collaborated with global team to create strategy for global application deployment.Information Technology Operations Communications Summer Intern, Summer 2009 • Drafted corporate communications to increase management transparency. • Critically supported the development of departmental guidelines to maximize efficiency.Information Technology Operations Communications Summer Intern, Summer 2008 • Conducted research on emerging methods of corporate communications. • Developed and managed departmental site for business customers.Technical Service Operations Summer Intern, Summer 2007 • Coordinated and drafted literature for three fundraisers.• Managed over $100,000 in fundraising funds.

• Member of the University of Michigan Student Affairs Advisory Board.• Michigan in Washington Cohort Representative.

• Drafted and edited press releases, op-eds and media advisories. • Briefed Senator and staff daily on current events affecting constituents.