Rayne Stevens Email & Phone Number

Medina, New York, United States

Medina, New York

Elma, New York

Elma, New York

I was responsible for monitoring daily productivity of the call center staff and ensuring the staff is provided with the most up to date information to meet company, investor, customer and compliance requirements. I handled escalated situations and assist team members with complex situations- encouraging continued learning within their career path. I was responsible for talent development within the department to ensure quality and productivity standards are met. I also assisted the training department with new employee training. I assisted in implementing new policies, procedures and best practices.

Depew, Ny

I provided accurate and appropriate information in response to customer inquiries regarding their mortgage and built customer loyalty by placing follow-up calls for customers who reported issues. I offered solutions to customers who were experiencing hardships and provided information on retention and liquidation options. I assisted in processing loss mitigation documents to ensure complete packages were received for loss mitigation review.

Lyndonville, Ny

I was responsible for opening and closing the store, which included the cash drawer. I designated duties among team members to ensure all tasks were completed. I assisted with placing orders through the vendors and maintained store merchandise displays.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Associate Of Arts And Sciences (Aas), General Studies