Rayne C. Email & Phone Number

Aurora, CO, US

Denver, Colorado, United States

Working as a Senior Technical Solutions Engineer is a unique mix of technical skill, mentoring new engineers, while furthering my own development. Leadership within the Company: -Co-chair for the LGBTQ+ ERG: Engage with the community to gather ideas for boosting and helping LGBTQ+ individuals in the workplace and assist leadership in efforts to ensure a.

Denver, Colorado, United States

- Troubleshoot and configure product specific components such as logging, tracing, and security monitoring within AWS, Azure, and Containerized environments.- Aid with platform configurations by providing documentation and general guidelines.- Submit and monitor feature requests for product enhancements through JIRA.- Handle and monitor personal ticket.

- Assist end-users with software-related errors: upgrade issues, use-case breaks, new installation errors. - High-volume ticket handling with cases ranging from troubleshooting software errors to providing product support. - Use tools such as Wireshark, Fiddler, SAML Trace, Visual Studio, Postman and other related tools to analyze logs and traces to.

Denver, Colorado, United States

• Assisted clients with completing risk assessments: answered platform questions, assisted with login issues, worked with other teams to reach a resolution.
• Wrote technical articles ad SOP’s for internal teams dealing with the ticketing system.
• Assisted with training internal team members on newly implemented systems.
• Managed tickets in a timely and efficient manner while also assisting team members clear out ticket ques.

• User administration through Active Directory and Azure Active Directory. Set up permissions, licenses, distribution groups, and shared mailboxes.
• Microsoft Exchange account management.
• Tier one troubleshooting for medium-sized enterprise. Primary issues consisted of password resets, account lockouts, printer set ups, new user account set ups, and application troubleshooting.
• ServiceNow knowledge base administrator.
• Application deployment and management through SCCM.
• Minor use of Powershell scripting to automate tasks. I have created a script to pull Active Directory distribution lists, switching permissions in Exchange mailboxes, pulling users with certain attributes, and.

Aurora, CO

• Worked with management to improve the efficiency of stocking and truck breakdowns.
• Adhered to the proper timeframes for break downs, stocking items, and paperwork.
• Worked with other team members to meet company expectations and deadlines.
• Assisted and worked with customers to make sure their demands were met.
• Maintained, recorded, and monitored product that needed to be removed from the system.

Bachelor Of Science - Bs, Information Assurance And Cyber Security

Associate Of Arts And Sciences - Aas, Cyber Security, A