Rayner Lee Email & Phone Number

Singapore

Central Singapore

- Architect for drawing of CAD premier seats in compliance with Venue's safety regulations - Execution of marketing campaign A&P- Liaison between tour and local production Team in ensuring technical support requirements were fulfilled- Working closely with stakeholders in ensuring concert goers' safety as the upmost priority - Worked closely with venue ops team to develop plans for: traffic, security, artiste movement and patron ingress/egress- Supervise set up & tear down of the stage in complying with WSH practices and submission of safety documents to the venue (WA, PTW, SWP, SLD)Vast Venue Experience:Singapore - National Stadium, Singapore Indoor Stadium, MBS Convention Hall, MBS Sands TheatreMalaysia - Bukit Jalil Stadium, Stadium MerdekaEvent Projects achievements: * Jay Chou Carnival World Tour, Singapore. 2020* Jay Chou "The Invincible 2" concert SG & Malaysia, KL tour 2018* Hallyu Pop Fest 2018 as EMC for BOH operations & Artiste hospitality* Asian Television Forum 2017 & 2018 exhibitor

Singapore National Stadium

As part of the Venue Operations team, we work closely with stakeholders, partners and the community at large and management to deliver the operations of the 55,000 in capacity National Stadium on an event mode basis for the benefit of the public of Singapore, elite athletes and visiting guests. • To have an excellent knowledge of the venue and provide site information to clients• Carry out various meeting administration procedures including organising meetings, preparing agendas, taking minutes, and coordinating attendance• Adopt skills of Managing as well as to be flexible and adaptable to the ever-changing Events Industry• Support the delivery of the Events department and other partners during event days• Prepare documentation and information for staff, management, promoters and clients to enable them to effectively service all customers entering the venue• Being the point of contact for clients, tenants, promoters and other stakeholders, always available to attend to their needs. Work as a designated representative of management when required• Making sure all events runs successfully at the end of the day• Got to work in Event Control Room of Sportshub during event days. Having work with police, internal security, facility, ticketing, venue ops, F&B, Hirer, IT & WiFi as well as Sportshub Hospitality managers Event projects undertaken: * Inaugural BMTC Passing Out Parade (POP) in National Stadium 2015* Asean Para Games 2015* Singapore Open Track & Field Championship 2016 & 19th Asia Masters Athletics Championship* Jay Chou "The Invincible" World Tour 2016 (42,000 capacity)

Marine Life Park

The front line of the Marina Life Park as Guest Service Officer handling Guest related issues with in depth knowledge of the mega resort.Other Job Scope includes:- Assist in daily park operations such as handling of guest feedback, ticketing issues, redemption of promotional packages, lost & found and service recovery- Using of Galaxy POS system- Processing of Annual/ Season passes membership sign up

Changi Airport Terminals (Departures & Arrivals)

Brand Ambassador for Liquor Brands including:Louis Vuitton Moët Hennessy (LVMH) William Grants & Sons (WGS)- Creating Brand Awareness- Educating customers about Alcohol products- Achieving Monthly Sales target

Siloso Beach, Sentosa

Luge Crew- Ensure Guest a safe, wonderful and fun experience from the attraction- Basic Customer service skills- Good communication skills to engage and educate guest of the use of the ride- Performing under stress and vast weather condition (Outdoor Activity)Awards:- EXSA Silver Award (Excellent Service Award) in 2010- Employee of the Month in the month of Aug, 2010

Orlando, Florida Area

Overseas Internship ProgrammeAttractions Attendant- Great adaptation skills working in a foreign country - Assist Team Leads in ensuring smooth operations of the attraction- Fast learner in equipping with all skills required in every function of the role- Better understand & appreciation of attraction operationsAward:-Employee of the Month of May, 2009

Bachelor'S Degree, Business (Management)

Activities and Societies: Singapore Institute of Management (SIM) Mens Floorball Team. Year 2014/15: Champions for Singapore Inter.

Diploma, Leisure And Resort Management

Activities and Societies: Floorball Diploma in Leisure & Resort Management Renamed as Diploma in Leisure & Events Management