Rayne Sutherland Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

> Managed bi-weekly reporting on patient acquisition and engagement data, delivering actionable insights to shape digital healthcare strategy and optimize the patient booking journey.> Overhauled training materials for 1,200+ pharmacies, addressing key pain points related to authentication, navigation and patient appointment scheduling.> Supported the release of a ‘multi-service booking’ feature used by 34% of the user base within 2 months following launch.> Engaged with diverse stakeholders from pharmacy services, technology, design, marketing, and analytics teams to deliver on short-term and long-term roadmap initiatives.> Participated in each stage of the agile software development process including discovery, user testing, scoping, story writing, backlog grooming and sprint planning, sprint retros and QA.

Toronto, Ontario, Canada

Booklyst is a textbook marketplace app that allows students to sell their used textbooks and purchase new ones at an affordable price. Launched at Western University in 2021, it has now expanded to 6 Canadian universities with over 15,000 books sold through the platform. > Collaborated closely with founders and developers to drive end-to-end product development for a mobile app, achieving 3,500 downloads and a 7th place ranking in the app store within 3 months of launch.> Conducted user research on textbook buying/selling habits to address pain points of Canadian post-secondary education students, informing overall product vision and market fit. > Collaborated with developers to define feature requirements and integrate user feedback post-launch.> Executed multi-channel marketing campaigns, growing the social media following by 500+ users in one month.

Toronto, Ontario, Canada

> Enhanced e-commerce landing page and website by conducting user interviews and competitive analysis, resulting in a 150% increase in user engagement following implementation.> Collaborated with manufacturing, distribution, design, sales, and marketing teams to develop 3 physical health products, securing five B2B partnerships with retailers within 2 months of launch.> Led design reviews and iterated on over 10 mockups based on testing and user feedback, ensuring product designs met user expectations and enhanced usability.

Toronto, Ontario, Canada

> Processed $50MM+ in investment changes, contributions, loans, withdrawals, and transfers for 2,000+ plan participants demonstrating expertise in a variety of financial transactions and operations.> Resolved technical issues experienced by plan participants following the implementation of a new website; addressing 500+ tickets in Salesforce while consistently maintaining a 95% customer satisfaction rate.> Collaborated closely with cross-functional teams to identify and address recurring technical issues, leading to a 20% reduction in plan participant inquiries related to website functionalities.

Toronto, Ontario, Canada

> Instructed children aged 8-14 in fundamental soccer skills and organized scrimmages to enhance gameplay and skill development.> Collaborated with fellow counselors to ensure adherence to the camp schedule, facilitating a structured and engaging environment for participants.

Toronto

Black Excellence: The Toronto Black Youth Conference is a full day conference that focuses on uplifting Black youth mentally, academically and professionally. > Spearheaded the inaugural conference at the Toronto Reference Library, successfully executing the event with 200+ attendees.> Managed the 8-month initiative: defining project objectives, budget and deliverables, adhering to timelines and tracking milestones, engaging diverse stakeholders and angel investors. > Recruited and led a planning committee, fostering strong collaboration and ensuring cohesive project execution> Secured funding, recruited volunteers, and coordinated keynote speakers, panel facilitators, and high-quality mentors.

Honours Specialization In Health Sciences

Ib & Ossd Diploma

Activities and Societies: President of the Black Student Union (Afri-View) Club, Girl Circles Peer Supporter, JUMP Math Tutor