Raynette Jervis,Sphr,Shrm-Scp Email & Phone Number

Seattle, Wa, Us

Suncadia

The Darcy Washington D.C.

The Whitley Atlanta Buckhead, A Luxury Collection Hotel

The Ritz-Carlton, Buckhead

Indio, Ca

Independent provider of professional consulting services for all aspects of the Human Resources operation.Specialized in hospitality; scope of work includes projects and performing onsite duties in the position and role of Director, Human Resources.

The Ritz-Carlton, Georgetown, Washington, Dc

The Ritz-Carlton Georgetown, Washington, D.C. (AAA Rated 5 Diamonds, 86 boutique rooms + 29 Residences) 3100 South Street NW Washington, D.C. 20007 (202) 912-4100Responsible for overall effectiveness in the management of the human resources strategy, staffing and recruitment process, employee compensation strategy and employee growth and learning activities.Key achievements completed: Re-engineered the Learning Coaches Program, identified hotel space and took the lead to partner with key department heads to transform a storage room into a permanent location that serves as the hotel’s designated “HR Learning Center”, facilitated department engagement survey feedback sessions and tracking progress of department action plans on a monthly basis, conducted a training needs assessment to develop a learning strategy for 2016, created and piloted a customized Yapp app that serves as an innovative internal communication tool.

Washington D.C. Metro Area

Lowe Enterprises/Destination Hotels & Resorts, Washington, D.C. (1/2014 – 7/2015)Lowe Enterprises/Destination Hotels & Resorts, Los Angeles, CA (5/2011 - to 1/2014) 10333 E Dry Creek Road, Suite 450, Englewood, CO 80112 | (303) 799-3830Responsible for providing support of all HR-related matters to 260 corporate real estate associates. Corporate team member responsible to provide generalist human resources support across all aspects of the human resources function for all business units across the firm (10,000+ hospitality associates).Highly functioning team player that is part of a forward thinking organization where the work I do matters and has a direct contribution on our success (Associate & Management Engagement Surveys).A progressive HR leader with a clear strong vision for cutting edge technology and innovative HR thinking that is centered around a strong set of core values, which binds every associate together at all levels in the firm.Key achievements completed: Conducted research, RFP process and presentation to property level HR leaders to enhance a company-wide recognition program with Globoforce, organizational alignment to ensure compliance with new EEOC regulations and AAP reporting requirements, enhancement to employee engagement surveys at both property and corporate level, created a corporate HR Management Guide to ensure consistent practices in management of HR data, Freeman Group Foundations Workshop certified instructor, implementation of Corporate New Hire Orientation, served as taskforce HRD for DH managed properties located in multiple states: California (3), Oregon (1), New Mexico (1) and District of Columbia (2).

Redondo Beach, Ca

Crowne Plaza Redondo Beach, Redondo Beach, CA (AAA Rated 3 Diamonds, 346 rooms) 300 N Harbor Drive, Redondo Beach, CA 90277 | (310) 318-8888Executive team member leading a team of two HR professionals responsible to oversee Human Resources functions such as recruiting/employment, payroll, compensation, benefits, worker’s compensation, labor and employee relations, employee recognition programs and training for hotel employees. Ensure policy compliance, support the Company’s initiatives, and promote a positive employee culture. Key achievements completed: Union negotiations 3-year contract with International Union of Operating Engineers, Local 501 (8/2010), launch of Employee Re-Orientation & Harassment Free Workplace Training hotel-wide, IHG Vision Cascade, union negotiations 3-year contract with Teamsters, Local 572 (Housekeeping).

Ka'Anapali, Maui, Hi

The Westin Maui Resort & Spa, Ka`anapali, Maui, HI (AAA Rated 4 Diamonds, 759 rooms) 2365 Kaanapali Pkwy, Maui, HI 96761 | (808) 667-2525 Executive team member led a team of six HR professionals responsible for short term and long term planning and management of the Human Resources function. Major areas of responsibility/management included employment, wage and salary administration, benefits, training, employee/labor relations, organizational development and payroll. Partnered closely with the General Manager in implementing, achieving and maintaining the hotel’s goals and objectives. Key achievements completed: LEAN Hotel Operations (2009), Management Optimization (2009), union negotiations 5-year contract (ratified 12/23/2009), Leading Starwood (2008), Green Belt Certification (2008) BI Certified Interviewer (2008), PSCT Certified Trainer for Coaching Module, Reaching Our Potential Program served as mentor to Director of Group Sales located in Waikiki

Wailea, Maui, Hi

Destination Resorts Hawaii, Wailea, Maui, HI (300 vacation rental condos) 4050 Kalai Waa, Wailea, HI 96753 | (808) 891-6200 Executive team member responsible for partnering closely with senior leaders and department heads to review operational practices and establish policies and procedures in building a foundation of consistency throughout the organization for Human Resources functions: employment, benefits, worker’s compensation, training.Served as a business partner and liaison to maintain and administer all aspects of Human Resources operations for seven condominium properties in the Wailea and Makena area. Key areas of responsibility included: monitoring all policies and procedures to ensure compliance of employment laws, staff recruitment and retention, benefits administration, training and development of staff at all levels, facilitation of rewards and recognition programs, lead core team in safety initiatives, administration of worker’s compensation/return to work program and partnering with corporate office to ensure compliance at property level with company-wide initiatives.Key achievements completed: An established “seat at the table” with senior management to contribute from a Human Resources perspective to ensure all seven properties were in compliance and well-versed in policies and procedures to work together in achieving company goals and assist in administration of consistent practices to ensure individuals behaved as responsible business partners.

Kapalua, Maui, Hi

The Ritz-Carlton, Kapalua, Kapalua, Maui, HI (AAA Rated 5 Diamond, 548 rooms)One Ritz-Carlton Drive, Kapalua, Maui, HI 96761 | (808) 669-6200 Responsible for employee benefits administration, worker’s compensation administration, training and development of staff at all levels of the organization, facilitate disciplinary meetings for union and non-union employees, assist in planning phase and coordination of motivational events for employees, conduct daily line-up meetings for staff, assist internal customers in all HR functions including counseling employees.Other positions held over 13 year tenure: Director of Training & Development (3/00 - 9/00), Assistant Director of Training & Development (8/98 - 3/00), Training Manager (8/97 – 8/98), Training Specialist (1/97- 8/97), Paymaster (1/96 - 1/97), Income Auditor (5/95 – 1/96), Accounts Payable, Supervisor (10/94 – 5/95), Accounts Payable Clerk (12/93 – 10/94), Day Auditor (10/92 – 12/93) Key Achievements: Served as Acting Director of Human Resources (Mar. 2002 – Sep. 2002; Dec. 2003 – Jun. 2004). Successfully partnered with outside legal counsel and the senior management team to prepare for and complete a negotiated union contract in the absence of an HRD. Talent Plus certified interview analyst and property trainer for Staff positions. Talent Plus certified interview analyst for manager and sales & marketing positions. Directed property engineering team in company-wide initiative to create and implement SOP training manual for all engineering positions.

Associate Of Science, Accounting

Education record