Raynod D. Email & Phone Number

Washington, District Of Columbia, United States

Chevy Chase, Maryland, United States

Fredericksburg, Virginia

National Harbor, Md

• Allocated resources and organized processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations.• Maintained a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.• Applied knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets.• Tracked performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency.• Coached, motivated and inspired individuals within area of responsibility to maximize and drive a performance culture.• Served as a role model for customer service.• Boost sales brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.• Understood customer expectations and coached team to meet or exceed them at all times.• Actively supervised and coordinated team to ensure all customers receive the highest level of service.• Actively collaborated best practices to drive store team performance.• Supported the recruitment, on boarding, training and development of the store team.

•Promoted excellent customer service•Shadowed and assisted managers in acquiring new business growth for the branch •Obtained a top 50 percentile sales ranking within the entire area (Individual)•Trained in customer relations •Acquired the outstanding intern title during the summer of 2012

•Assisted in the preparation and organization of formal events •Ensured that the guest of the events were satisfied and enjoyed the experience