Ray Padron Email & Phone Number

Chicago, Illinois, United States

Overall head of product delivery / ways of working modernization across the organization. Serves as Head of Agile Delivery for the Tally Loyalty product, a solution servicing over 400 million members and 5 billion transactions per year.• Accountable for defining ways of working and measuring performance impact across the digital technology portfolio in North America and India. Applies frameworks from Scrum, Kanban, SAFe, and Value Stream Management for the purpose of creating a customer-centric enterprise.• Drives excellence in loyalty and analytics products, reporting directly to the Business P&L Lead.• Leads standardized training around lean and agile concepts for over 600 people in the product, experience, and technology disciplines. • Improves efficiency in operational and contractual processes within the organization.• Created Agile Community of Practice where business and technology teams experience hands-on activities and engage in discussion around applying lean-agile concepts.

Chicago, Illinois, United States

Head of Delivery at a Minneapolis-based financial services institution and responsible for driving digital business transformation across a globally distributed team of 150 using scaled Agile methodologies.• Worked alongside a multidisciplinary team of Research, Creative/UX, and Technology/QA across five locations to successfully launch two mobile applications in less than half the time of traditional approaches.• Facilitated and communicated with executive stakeholders, business lines, and external vendors in quarterly Product Increment (PI) Planning sessions to strategically work towards releasing value-based outcomes.• Drove alignment across multiple vendors to define dependencies, identify issues, and mitigate key risks in order to facilitate team flow.• Led the Chicago Delivery practice and actively coached and developed competencies at all levels in the transition to agile ways of working.

Chicago, Illinois, United States

Compliance and Process Lead over the largest account in North America. Enforced operational excellence in a challenging environment during this QSR account’s growth to a 500+ member team.• Owned accountability in defining and executing the operating model (delivery tools, processes, risk management, and governance) globally across teams in the US and India.• Responsible for maintaining high quality and rapid support times across the client’s web and mobile platforms which serves over 14,000 restaurants.• Helped to develop the case for Strategic Enablers that focused on developing new technologies and changing the product release window from 18 months to monthly.• Grew the Scrum Master capability on the account from around five to over 60 team members within six months.

• Served as a client success and service delivery lead for a portfolio of creative and technology-driven projects across SapientNitro’s Toronto, Detroit, and Ohio regions.• As part of business development worked to connect transformative ideas with globally driven development. • Facilitated the prioritization of business functionality and organizational readiness necessary for the delivery of projects on time and on budget.

• Responsible for ensuring the successful delivery of multiple projects across an entire account• Collaborated with stakeholder groups to develop multi-year strategic roadmaps aligned on client vision, annual objectives, and key performance indicators• Accountable for financial forecasts, burn rates, and project estimates for the program as a whole