Ray Parker Email & Phone Number

Technology provides immeasurable benefit to business, but it's at its very best when excellent scope and cost management drives the delivery of validated, high-quality results.Vendor 101: Enable your customers to be successful, and you will be successful.Specialties: ● Solution Vendor: Technical Account Management, Pre-Sales, Professional Services ● Enterprise IT Consulting: Integration/Visualization, Service Management/Delivery, Architecture ● Training: Course Development/Delivery, Classroom/Distance Learning, Presentation Skills ● Facilitation: Webinars, Lectures, Workshops ● Technical Writing: White Papers, Manuals, Articles, Quick Guides, One Sheets ● Business Applications: Design, Development, Support

Listed skills include Professional Services, It Service Management, Operating Systems, Itil, and 33 others.

• 

  Principal

  Epsilogix

  Jul 2011 - Present - Ashburn, Va

  More than ever, organizations need to know whether the investment they are making in IT is both justified and capable of providing the benefits they expect and their customers demand. Epsilogix is focused on answering that question, by knowing how to monitor the applications, systems, and networks running your business. We can show you how to acquire, analyze, distill, summarize, and visualize the data that makes it possible to understand and effectively manage that investment, insuring your customers receive the level of service you know they deserve.In one case, an engagement with a content/service provider's call center produced metrics and visualizations allowing management to validate improvements in overall responsiveness, but also revealed previously unsuspected patterns of specific types of calls being mishandled.In another case, a consulting firm delivering operational support to their client companies had fallen behind in their tool development, and found a critical decision support system (DSS) could no longer meet current demand in function or scale. After providing immediate relief by rewriting components of this application, we continue to increase the ease and efficiency of access to the data they absolutely must have to insure the success of their clients.If this kind of intelligence and/or improvement is what you and your organization are looking for, whether the platform is mainframe, mid-range, mobile, network, or desktop, call us, and let us show you what is happening right now, while we collaborate with you to identify the path that will make your tomorrow better.