Raymond Rand Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada Area

• Operating System (OS) repair /re-installs, Antivirus / Malware removal, software installation and configuration, Ethernet and wireless networking setup, data recover, basic break / fix troubleshooting.• Desktop / Laptop / Server cleaning, parts replacement, maintenance.• Data Center maintenance calls (Switch SUPERNAP, ViaWest facilities).• POS (Point of Sale) setup, maintenance and troubleshooting for a variety of businesses in the Las Vegas Metropolitan area of Southern Nevada.

Las Vegas, Nevada Area

• Responsible for IT Service Contracts with Local Businesses.• Fielding incoming service requests via email and telephone. • Providing telephone, online remote, and onsite IT support services to residential and business clients, as well as in-shop repairs. • Operating System (OS) repair /re-installs, Antivirus / Malware removal, software installation and configuration, Ethernet and wireless networking setup, data recover, basic break / fix troubleshooting. • Desktop / Laptop / Server cleaning, parts replacement, maintenance. • Content Management System (CMS) – WordPress, Drupal, etc • Website Consultation, Design, Setup & Maintenance • Management of IT Field Technicians • Administration of IT Help Desk Troubleshooting Tickets.

Las Vegas, Nv

• Onsite service at data centers: At all Switch SUPERNAP facilities, and at ViaWest in Las Vegas, NV• Onsite business IT support including networking setup and maintenance, server support, VOIP installation and service, desktop support, software installation and configuration, other IT support services as needed.

Las Vegas, Nevada Area

• Fielding incoming service requests via email and telephone. • Maintenance services of corporate servers and other devices at all Switch SUPERNAP centers in Las Vegas.• Providing telephone, online remote, and onsite IT support services to residential and business clients, as well as in-shop repairs. • Operating System (OS) repair /re-installs, Antivirus / Malware removal, software installation and configuration, Ethernet and wireless networking setup, data recover, basic break / fix troubleshooting. • Desktop / Laptop / Server cleaning, parts replacement, maintenance. • Website Consultation, Design, Setup & Maintenance.

Las Vegas, Nevada Area

Duties:• On site and maintenance of POS systems for major casino properties.• Setup and maintenance of POS systems using remote software.• Setup of maintenance of employee workstations at MRG.• Setup of maintenance of printers / faxes / scanners at MRG.

Las Vegas, Nevada Area

Duties:• Use of in house software to manage large quantity of tickets.• Break/fix troubleshooting, technical support for hospital staff.• Imaging of workstations using networked imaging software.• Installation and configuration of software for directors and staff of the hospital.• Network setup and troubleshooting using various tools and software.• Setup / troubleshooting of networked printers, scanners, fax and copy machines.

Las Vegas, Nevada Area

Duties:• Use of Remedy software to manage large quantity of tickets.• Setup of proximity cabinets with computer workstations in patient rooms, from out of box to full setup and configuration. • Configuration of physicians, nurses, CNAs and other medical staff workstations and patient room proximity cabinets including computer imaging, VLAN configuration, cabling, and full testing/troubleshooting after setup.• Troubleshooting of networking issues using network diagnostic equipment to tone out possible issues in the various data closets throughout the hospital, identifying faulty patch cables or other issues.• Break/fix troubleshooting, technical support for hospital staff at Mountainview, Sunrise and Southern Hills Hospitals in Southern Nevada.• Lead tech on project converting four hospital departments, OR and Medical ICU’s 1, 2 and 3 from Windows XP to Windows 7. • Installation and configuration of software for directors and staff of the hospital.• Setup of A/V equipment for various presentations, meetings and training.• Network setup and troubleshooting using various tools and software.• Setup / troubleshooting of networked printers, scanners, fax and copy machines.

Las Vegas, Nv

Duties:• I was hired by Cleveland Clinic to setup and configure all computer equipment for the new Glickman Urology & Kidney Institute at Sunrise Hospital. My duties included the imaging of all PCs, and the setup of all printers, scanners and various medical electronic peripherals. • Complete testing of all workstations, printers and peripherals.

Las Vegas, Nevada Area

Duties:• Diagnostics, break/fix troubleshooting including virus/spyware removal, OS installation, parts installation, networking, pc tune-ups, data backup and retrieval for all company electronic equipment including laptops, desktops, tablets, standard and smartphone mobile phones and PDAs.• Active Directory administration including managing domain controllers and clients, creation of computer accounts, joining computers to a domain, setting group policies and permissions.• Administration of company employee mobile phone accounts including phone activations, installation and configuration of apps, voicemail setup and resets, general troubleshooting.• Configuration of company laptops, desktops and tablets for employee use including installation and configuration of software including Windows, Outlook, Allscripts (medical software), antivirus, network setup and user configuration.• Technical support on the phone, using remote control software, and in person for employees at all Nathan Adelson area locations including Swenson St., Mt. View Hospital, Henderson, and Pahrump in Nevada.• Tracking of company equipment using a variety of software including Access, SQL, Microsoft and Sharepoint.• Setting up electronic equipment including video projectors, audio, laptop and network connectivity and polyphone setup for staff meetings, presentations, and training.

Las Vegas, Nevada Area

Responsibilities:• Warranty replacement of desktop and server components at Switch SUPERNAP centers.• Diagnostics, break/fix troubleshooting on NCR, Agilysys and Micros POS systems including parts replacement and setup of hardware such as barcode scanners, card readers and reader display panels. • Diagnostic break/fix troubleshooting and repair services for HP, Dell, IBM/Lenovo, Sony and Apple servers, desktops and laptops. • Installation and configuration of latest BIOS updates, drivers and software. • Communication with customers to schedule service. • Pickup of new parts and return of old parts to vendors. • Keeping up-to-date on all certifications for vendors. • Site surveys to determine work needing to be performed for clients. • Mounting, installation and maintenance of flat panel TVs including parts replacement, software updates and troubleshooting.