With over seventeen years of dedicated experience in IT operations and service management, I've honed a keen attention to detail that complements my strategic approach to global IT solutions. At Mercedes-Benz, my mission was to drive excellence in license management and IT Digital Workplace service delivery. My commitment to the company's culture of innovation and my diverse experience in partner management have empowered me to contribute significantly to our shared goals.Most recently, as the Global Service Lead at Mercedes-Benz, I led a 15-member team to establish a Center of Excellence for license management. This role leveraged my skills in IT service management and partner performance to standardize and deliver software license and procurement services. My tenure as a Program Manager further refined my abilities in driving complex projects to success, ensuring the seamless integration of IT solutions within the dynamic landscape of automotive technology.