Ray Rials, Jr., Mba, Pmp, R/W-Ac Email & Phone Number

Syracuse, New York Area

Responsible for managing global software development teams in all aspects of building high-quality scientific computing model-based design products leveraging open-source projects for IDE and mathematical solvers. Managed budget, recruited new talent, coached/mentor team members, and ensured engineering fidelity/alignment with internal and external governance.

Cincinnati, Ohio Area

Contracted to conduct voice channel assessment, business development and implementation leadership. • Analyzed market, defined new product roadmap and built product backlog for commercial financial services industry integrated with Fiserv ITI/Signature/OSI, Jack Henry Symitar and Corelation. • Conducted assessment of self-servicing of voice, web, mobile, SMS and contact center channels for pre-paid industry. Assessment concluded with executive report of findings and recommendations.• Won five year SaaS contract for hosting voice and analytics services which led to voice channel implementation for Pre-Paid customer. Developed implementation plan and defined requirements, including defining web-services integration with internal systems, third party vendors and existing call center vendors.

Cincinnati, Ohio Area

Oversaw transformation of voice channel self-service strategy for $4B card processor firm.• Conducted organization-wide voice channel assessment. Defined vision, developed business case and pro forma financial model leading to enterprise funding approval for $4M revitalization investment. • Served as Agile Product Owner. Developed product backlog, consulted with stakeholders, and defined web services integration with First Data and FISERV credit platforms and Vantiv debit, gift/pre-paid card platforms.• Identified opportunity to automate Financial Services lost and stolen card processes. Worked with technology team to define new web services to allow blocking cards with FDR and FISERV backend systems. • Implemented card activation self-service integrating with MasterCard, Discover and Visa networks; provided for POS fallback when terminals were unavailable. Built requirements/ implementation plans. • Led technology team architecture and integration of Salesforce.com Service cloud providing data collected in self-service channel to contact center agents. Led demonstration of prototype, aligned with data security governance and implemented rollout solution.• Defined self-service channel data contributions to enterprise-wide customer interactions data analytics model.• Collaborated to introduce Customer Effort surveys into “Voice of the Customer” data collection/analytics.

Dallas/Fort Worth Area

Oversaw product management of new and existing products. Developed/maintained product backlog and roadmap. Reported quarterly P&L analysis and defined order entry bill of materials. Conducted sales demonstrations and provided product training for professional services and customers. Managed vendor relationships.• Transitioned financial services product to profitability. Sold exclusively via channel partner relationships.• Introduced multi-million dollar on-demand voice biometrics. Took product from R&D lab and established engineering, pricing, packing, professional services training, sales demo environment and operational readiness.• Conducted market analysis such as competitive landscape, SWOT, distinctive competence and win/loss analysis.• Managed third-party vendors, including royalty payment/analysis, and application of Microsoft/Sybase licenses.• Selected for Convergys Global Leadership Program (50 people annually selected out of 60K employees).

Responsible for managing multiple software development teams. Managed budget, recruited new talent, coached/mentored team members, and ensured engineering fidelity/alignment with R&D governance.• Oversaw multi-million dollar, software product migration from proprietary to open-source, open standards. Staffed/directed R&D development of new application IDE commercial product suite built on eclipse open source. • Reduced new release time from 18 to 9 months by transforming engineering product teams to agile• Led R&D new product development of application IDE using 100% eclipse-based, open-source projects. Introduced and incorporated UX into SDLC, delivered bi-weekly product increments, and managed compliance. • Staffed, mentored and managed three development teams, including Ph.D. software engineers. Managed team’s migration to open source, open standards, leveraging java and web services design patterns and APIs.• Coached R&D engineering and quality teams to use new SDLC agile/scrum technologies and practices. Introduced SCM tools, nightly builds, unit/nightly test automation, and nightly automated packaging.

Owned budget and built software development team consisting of java, .NET, UX, data analyst and QA. • Planned and implemented three ERP and SFA major system upgrades and deployed new WMS system.• Evaluated/implemented Enterprise Portal infrastructure for content management and analytical reporting.• Proposed and led development of executive management reporting strategy to deliver real-time business metrics.• Modernized back office integration with freight logistics carriers to provide package level tracking details.

Provided business development, consulting and technical services for twenty person IT consulting firm.• Managed product requirements/implementation for Shipping and Mortgage industry web application integrating with digital signature (PKI) engine.• Developed eCommerce B2C web applications for commercial packaged software reseller and cosmetics startup.• Automated B2B integration framework for Purchase Orders/Inventory for Forest Products trading platform.• Built SAP R/3 knowledge management portal using Microsoft Site Server technologies for global manufacturer.

Dallas/Fort Worth Area

Provided software architecture/design/programming for new 25 person commercial eCommerce/EDI division.• Key participant on next generation product architecture/design team to replace eCommerce product.• Participated on technical due diligence team evaluating three distinct merger and acquisition efforts.• Achieved SAP R/3 third party certification for Harbinger product line in Waldorf, Germany.• Led product team which built Windows NT EDI Product. Received Microsoft’s Backoffice Certification.

Dallas/Fort Worth Area

Responsibilities included developing, supporting and maintaining B2B proprietary and open standards (EDI) commercial suite of products.Responsible for delivering B2B catalog service for Enterprise Office Supply purchasing. Internal customers including 30K Texas Instruments employees, resulting in savings a multi-million dollars in procurement costs for a multi-billion dollar public company. Analyst responsible for working with suppliers to Texas Instruments to improved B2B integration in order to drive costs out of the supply chain. Required educating external suppliers on B2B data exchange automation processes and working with partners to implement technologies changes to support new automation processes.Primary support for Texas Instruments B2B supplier exchange network including desktop application and mainframe online transactions.

Master Of Business Administration (Mba), Portfolio/Project Management

Activities and Societies: Beta Gamma Sigma

Pmi Certification, Pmi Exam Prep Course

Bachelor Of Applied Science (Basc), Computer Science