Since May 2022, I have consistently excelled as a lead driver at Jumpp Logistics, specializing in local and regional deliveries of urgent medical supplies, TSA-certified cargo, and nuclear medicine. With a flawless safety record, a 95% on-time delivery rate, and a 100% customer satisfaction rate, I have consistently proven myself as a reliable and responsible driver. My commitment to safety, efficiency, and customer satisfaction has solidified my position as a trusted leader within the team and a valuable asset to the company.

Employed For God is a compassionate ministry dedicated to uplifting those in need through spiritual guidance and practical support. We offer prayer support, emotional and spiritual care, and community outreach to foster hope and healing. Our generous spirit creates a safe and welcoming environment where individuals can find solace, encouragement, and the resources necessary to improve their lives and deepen their relationship with God. Feel free to join the Facebook group: https://www.facebook.com/groups/128555513071

RevRoundup managed content creation and posting, plus reputation management for small and mid-sized companies.

Customer Success Manager overseeing book of business of $1.2 million+ ARR. Partnered with clients from implementation through their entire life cycle. Assisted with expansions/upsells, creating and fostering customer loyalty and prevented customer churn. Scheduled regular calls to proactively assist clients with best practices and winning strategies based on their expected outcomes.• Ramped up with new and existing client accounts within 5 weeks of employment.• First upsell at 10 weeks for $1K MRR / $12K ARR.• Created custom reports and build presentations in PowerPoint to share with clients for engagement strategy, areas of growth/decline, and suggest recommendations.• Completed Quarterly Business Reviews with clients to ensure consistent usage of AI platform.• Collaborated with Technical Account Managers, Tech Support, Developers, and other teams to support client requests.• Managed over $1M in ARR consistently.

Outside Sales using proprietary mobile presentation tools to connect businesses with the B2B Staples program.

Served over 500+ clients in book of business consisting of over $60K/Month in recurring revenue.Inside Sales SaaS – Developed and closed sales using consultative approach with church pastors and their board members. Upsold custom Apps and other products for increased value per customer by 5%.Reduced customer churn and encouraged clients to renew contracts by providing great value and training them on the tools they could utilize to see their goals reached.

Closed new sales of SaaS package including custom apps for small to mid-size churches and non-profit organizations. Managed communication from hand-off from SDRs to completed sale.Followed up with pipeline of 100+ customers per month to ensure successful sign-up, completion of documentation, and introduced them to the implementation team to prepare them for launch for their environment.

I provided email and phone support to The Mine customers on product inquiries, returns, replacement orders. I assisted in de-escalations and cross-trained for Lowe’s Canada Customer Support.I ensured a 24 hour (or often less) response/followup time to customer product inquiries via email/phone while strengthening thousands of manufacturer relationships.

I managed all of Seattle division’s email and phone lead communications in 20+ communities.During this time, I added over 650 new prospects and applied a multi-stage follow up process reaching 1491 communications which generated 16 sales adding in excess of $3.6 million to company revenue.

I cold-called 30-50 customers daily to offer loan services. Always met or exceeded goals and quota.Called 30+ customers daily to collect past due payments or schedule arrangements to pay.Within 90 days, exceeded quotas and increased business profitability by becoming skilled in multiple areas including problem solving and conflict resolution, leading to increased profitability.

Coordinated speed and direction to engineer for the movement of freight trains and engines.Gathered multiple train car types for delivery to industrial facilities with the goods, safely and on time.Worked within teams to maintain safe handling and movement of trains within railroad yards.Operated Windows-based hand-held train management device, updating position of cars to/from industrial facilities.

First employee to be hired and trained in all positions in store. Launched grand opening for new store. Promoted to Culinary & Logistics team leader handling scheduling, filing, financial management, inventory, and restocking.

Led business development team generating online sales using viral marketing and direct sales via samples and demonstrations, then launched first retail sales kiosk at Alderwood Mall location. Co-Founder of www.LiveWholeFoodSupplements.com, a nutrition education portal promoting health products, then personally researched and published over 30 health related articles.Performed product sales demonstrations at Seattle trade shows, including Washington State Fair, Bellevue Strawberry Festival, Tall Ships Show, Alki Beach and local fairs.

Presented sales plans and acquired new customers for DIRECTV in retail environments. Trained new employees, performed office and clerical duties. Recommended for ownership promotion.

Greeted customers and assessed phone questions, recommending repairs and purchase of new products. Maintained customer queue; increased sales via demonstrations. Cleaned during each shift and restocked shelves with new products.

Provided technical support and scheduled in-home service appointments for video, internet, and digital voice services. Praised for resolving customer calls using remote network tools and step-by-step guidance on software settings and how to reset home networking devices.

Began as a dialer member, promoted to team leader by increasing call quota 13.3% in my first week. Trained 8-14 members who called debtors and transferred them to a collection agent.

Served aboard U.S.S. Theodore Roosevelt CVN-71, an aircraft carrier. Prepared, maintained, and transported missile and bomb carriers with live ordnance. Promoted to E-4 by Commanding Officer; recommended to Security Division and qualified as Patrolman. Qualified as Security Dispatcher in armory after 4 months and placed on Security Alert Team. Elected as Ship Primary Security Dispatcher - logged all security team locations, monitored security cameras/alarms, weapon/ammo/gear safe. Accepted emergency medical, fire/flooding, and personnel security alert calls. Aided in criminal investigations, case writing/filing/reporting, and prepared daily incident reports.

Volunteer Firefighter during required on-ship duty time in Norfolk, VA, 36 hours per month. Assisted as De-smoker member on Fire Team, using de-smoking equipment to clear spaces for personnel rescue and evacuation.