Raymond Rubio, Mha Email & Phone Number

Torrance, California, United States

Pasadena, California

o Utilize Microsoft Azure to manage user accounts and/or Windows 10 bitlocker codeso Provide software and hardware support to all 17 clinics and corporate offices either remotely or in persono Assisted with transitioning and go live support for 17 clinics to a new company (i.e. network transition, hardware replacement, imaging computers, EPIC webtools configuration, printers and scanner configuration)o Deploy and track hardware assets following IT procedureso Escalate issues to the correct service provider if assistance or resolution is neededo Responsible for imaging and formatting laptop/computerso Manage and coordinate IT projects to ensure timely completiono Provide training and documentation to clinic staff to ensure their successo Assist with onboarding and offboarding process as well as the workstation setup and pickupo Developed and implement workflow process to ensure proper documentation and escalation

Long Beach, Ca

o Manage Users Accounts with Active Directory while following company protocolso Support Molina contracted Providers and Molina Members with Molina Web Portalo Provide technical support and installation for ALL software applications to Molina Healthcare employees, clinics and hospitalo Communicate with team members and supervisors on technical support trends and resolutionso Provide second tier assistance/escalations to Service Desk team members o Monitors Altiris/ServiceNow Ticketing System to ensure that issues or request are worked on in a timely mannero Follow escalation process for various issues to the proper teams for assistance and/or resolution

Long Beach, Ca

o Monitors and resolves Link Logic errors and exceptions created from third party interfaces o Train staff on configuration enhancements, updates & improved workflowso Apply knowledge of interfaces and other applications to research and resolve issues and update system(s) as necessaryo Suggest improvement processes to ensure systems are working more efficiently and improve qualityo Manage and control configurations from Development and Test environments to Production environments in accordance with the - -configuration change management processo Support Clinic environments nationwide on reported issues by analyzing and correcting to resolve subject matter

o Audit Patient Files to ensure it is in compliance with Medicare regulations and PHI is maintained in accordance to HIPAA regulationso Verify and validate insurance eligibility of patients and equipment requestedo Managed order requests for equipment from patients and hospice staffo Assist manager with follow-up on any problems or questions related to the audit results o Utilize standardized processes, tools, methodologies and presentation templateso Analyze data processing reports and make necessary corrections or adjustmentso Performs word processing, filing and email/faxing

Master'S Degree, Health/Health Care Administration/Management

Bachelor Of Science (Bs), Health/Health Care Administration/Management

Associate Of Science (As), Natural Sciences