Rooms Division Manager
Responsible for the operation of Front Desk, Housekeeping, Laundry and Retail Store.
Feb 2018 - Jun 2020
AeroLeads people directory · profile
Raysa Serrano Email & Phone Number
Customer Success Director
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Role
Customer Success Director
Location
San Juan, Puerto Rico, Puerto Rico
Who is Raysa Serrano? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Raysa Serrano is listed as Customer Success Director based in San Juan, Puerto Rico, Puerto Rico. AeroLeads shows a matched LinkedIn profile for Raysa Serrano.
Raysa Serrano previously worked as Rooms Division Manager at Ac Hotels and Casino Administrative Assistant Manager at San Juan Marriott. Raysa Serrano holds Certificate, Project Management from Cornell University.
Profile bio
About Raysa Serrano
Highly motivated customer services specialist with an accounting / finance background with over 13 years in experience in hospitality industry. I am looking for an opportunity where I can continue develop my skills and creativity by using the focus of specific personal growth of the employees, in order to provide an experience in the service much beyond than expected. During my time in the hospitality field I have excelled in team building, staff development, training and supervision. I’ve also manage schedules according to the operation based on productivity. Seeking solutions to situations is my focus and effort to handle customer complaints while archive a quick resolution.
Listed skills include Hotels, Hospitality, Front Office, Hospitality Industry, and 31 others.
6 roles · 20 years
Raysa Serrano work experience
A career timeline built from the work history available for this profile.
Casino Administrative Assistant Manager
- Assisting in Managing Casino Work, Projects, and Policies
- Supports the scheduling, opening and closing of all table games, slot area and cashier operations.
- Assists with ensuring the integrity of all gaming activity and equipment in casino.
- Coordinates with Surveillance regarding the overall security of gaming and non gaming areas.
- Assists with enforcing established credit play policy on assigned shift, to include extension of credit to qualified customers within the… Show more Assisting in Managing Casino Work, Projects, and Policies
- Assists with enforcing established credit play policy on assigned shift, to include extension of credit to qualified customers within the established guidelines.
Apr 2014 - Feb 2018
Front Desk Supervisor
- Coordinate schedules
- Supervise and close shifts
- Report to daily managers’ meetings
- Admonish and recognize employees
- Solve challenging situations
- Set up reports
Nov 2012 - Apr 2014
Shift Leader
Oct 2011 - Nov 2012
Rooms Controller
- Set accurate accounts for guests according to their requirements
- Coordinate between various hotel departments
- Prepare and monitor reservations and in-house accounts
- Certified New Hires Trainer for Front Office associates
- Responsible for training, evaluating and counseling of new employees.
2008 - Oct 2011
Front Desk & Concierge Agent
- Process all guest reservations
- Assign rooms
- Verify guest identity
- Resolve guests’ issues and complaints
- Ensure rates match market codes and verify or adjust billing for guests.
2006 - 2008
~2 yrs
4 education records
Raysa Serrano education
Certificate, Project Management
Certification, Accounting
Bachelor Of Business Administration (Bba), Finance & Management
Education record
FAQ
Frequently asked questions about Raysa Serrano
Quick answers generated from the profile data available on this page.
What is Raysa Serrano's role at their current company?
Raysa Serrano is listed as Customer Success Director.
Where is Raysa Serrano based?
Raysa Serrano is based in San Juan, Puerto Rico, Puerto Rico.
What companies has Raysa Serrano worked for?
Raysa Serrano has worked for Ac Hotels, San Juan Marriott, and Marriott International.
How can I contact Raysa Serrano?
You can use AeroLeads to view verified contact signals for Raysa Serrano, including work email, phone, and LinkedIn data when available.
What schools did Raysa Serrano attend?
Raysa Serrano holds Certificate, Project Management from Cornell University.
What skills is Raysa Serrano known for?
Raysa Serrano is listed with skills including Hotels, Hospitality, Front Office, Hospitality Industry, Hotel Management, Hospitality Management, Customer Satisfaction, and Rooms Division.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Raysa Serrano you were looking for.
View similar profiles
