Rooms Division Manager
Responsible for the operation of Front Desk, Housekeeping, Laundry and Retail Store.
Feb 2018 - Jun 2020
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Raysa Serrano Email & Phone Number
Customer Success Director
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✓ Verified August 2026
3 data sources
Profile completeness 86%
Role
Customer Success Director
Location
San Juan, Puerto Rico
Who is Raysa Serrano? Overview
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Raysa Serrano is listed as Customer Success Director based in San Juan, Puerto Rico. AeroLeads shows a matched LinkedIn profile for Raysa Serrano.
Raysa Serrano previously worked as Rooms Division Manager at Ac Hotels and Casino Administrative Assistant Manager at San Juan Marriott. Raysa Serrano holds Certificate, Project Management from Cornell University.
Profile bio
About Raysa Serrano
Highly motivated customer services specialist with an accounting / finance background with over 13 years in experience in hospitality industry. I am looking for an opportunity where I can continue develop my skills and creativity by using the focus of specific personal growth of the employees, in order to provide an experience in the service much beyond than expected. During my time in the hospitality field I have excelled in team building, staff development, training and supervision. I’ve also manage schedules according to the operation based on productivity. Seeking solutions to situations is my focus and effort to handle customer complaints while archive a quick resolution.
Listed skills include Hotels, Hospitality, Front Office, Hospitality Industry, and 31 others.
6 roles · 21 years
Raysa Serrano work experience
A career timeline built from the work history available for this profile.
Casino Administrative Assistant Manager
Assisting in Managing Casino Work, Projects, and Policies• Supports the scheduling, opening and closing of all table games, slot area and cashier operations.• Assists with ensuring the integrity of all gaming activity and equipment in casino.• Coordinates with Surveillance regarding the overall security of gaming and non gaming areas.• Assists with enforcing established credit play policy on assigned shift, to include extension of credit to qualified customers within the… Show more Assisting in Managing Casino Work, Projects, and Policies• Supports the scheduling, opening and closing of all table games, slot area and cashier operations.• Assists with ensuring the integrity of all gaming activity and equipment in casino.• Coordinates with Surveillance regarding the overall security of gaming and non gaming areas.• Assists with enforcing established credit play policy on assigned shift, to include extension of credit to qualified customers within the established guidelines.• Liaisons with Lead Slot Technician on adjustments and repairs of games.• Coordinates and implements casino work and projects as assigned.• Analyzes information and evaluates results to choose the best solution and solve problems.• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.• Observes casino employees and provides feedback.Maintaining Casino Goals• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.• Develops specific goals and plans to prioritize, organize, and accomplish your work.• Submits reports in a timely manner, ensuring delivery deadlines.• Ensures profits and losses are documented accurately.• Maintains a strong accounting and operational control environment to safeguard assets.• Promotes high visibility of casino in local market areas.Ensuring Exceptional Customer Service• Empowers employees to provide excellent customer service.• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.• Sets a positive example for guest relations.• Monitors and handles guest complaints by following the instant pacification procedures.• Interacts at the executive level with gaming customers, setting an example for the staff in the areas of courtesy and service.Additional Responsibilities• Assists in other casino operations when needed.• Participate in department wide projects and goals. Show less
Apr 2014 - Feb 2018
Front Desk Supervisor
• Coordinate schedules• Supervise and close shifts• Report to daily managers’ meetings• Admonish and recognize employees• Solve challenging situations• Set up reports• Perform functions of managers and assist with executing Front Office departments• Develop training • Project Management • Fluent in various OS such as: MARSHA, FSPMS, Opera, and KRONOS
Nov 2012 - Apr 2014
Shift Leader
Oct 2011 - Nov 2012
Rooms Controller
• Set accurate accounts for guests according to their requirements• Coordinate between various hotel departments• Prepare and monitor reservations and in-house accounts• Certified New Hires Trainer for Front Office associates• Responsible for training, evaluating and counseling of new employees.
2008 - Oct 2011
Front Desk & Concierge Agent
• Process all guest reservations • Assign rooms • Verify guest identity• Resolve guests’ issues and complaints• Ensure rates match market codes and verify or adjust billing for guests.
2006 - 2008
~2 yrs
4 education records
Raysa Serrano education
Certificate, Project Management
Certification, Accounting
Bachelor Of Business Administration (Bba), Finance & Management
Education record
FAQ
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Quick answers generated from the profile data available on this page.
What is Raysa Serrano's role at their current company?
Raysa Serrano is listed as Customer Success Director.
Where is Raysa Serrano based?
Raysa Serrano is based in San Juan, Puerto Rico.
What companies has Raysa Serrano worked for?
Raysa Serrano has worked for Ac Hotels, San Juan Marriott, and Marriott International.
How can I contact Raysa Serrano?
You can use AeroLeads to view verified contact signals for Raysa Serrano, including work email, phone, and LinkedIn data when available.
What schools did Raysa Serrano attend?
Raysa Serrano holds Certificate, Project Management from Cornell University.
What skills is Raysa Serrano known for?
Raysa Serrano is listed with skills including Hotels, Hospitality, Front Office, Hospitality Industry, Hotel Management, Hospitality Management, Customer Satisfaction, and Rooms Division.
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