Ray Sanford Email & Phone Number

Conroe, Texas, US

Conroe, Texas, US

• Create SEO-optimized content writing, graphic design (logos, ads, business cards, billboards), SEO current/future strategy, "Responsive Design" design/redesign, HTML5, CSS3, Javascript, jQuery with custom.
• Social media presence creation/website integration & review site creation/remediation/optimization (Google My Business, Yelp, Facebook Reviews for Business, LinkedIn Reviews, Angie's List & any others needed).
• Web Hosting - Domain registration, domain transfer, setup/support of cPanel Control Panel, setup/support of Webmail Access (Horde, SquirrelMail, or RoundCube) on Apache web servers.
• Onsite diagnostics, onsite monitoring, virus/malware removal, and resolution of any other current/future needs of the client.
• Remote diagnostics, remote monitoring, remote support 24/7, and resolution of any other current/future needs of the client.

The Woodlands, Texas, US

• Handled all malware-related remediation for 4 major clients infested with Banking Trojans, Ransomware & various other high-level security risks. After remediation, servers that were moved to offsite datacenters.
• Responsible for full migration from previous AV solutions to SentinelOne for four major clients. After completing all SentinelOne training, built up the SentinelOne Management Console from scratch. Set all exclusions.
• Used Connectwise Manage to log/track tickets/resolutions/time/configurations/client info. Documented resolutions & developed documentation for reference. Maintained schedule, ensuring tickets were resolved in a timely.
• Used Connectwise Automate to perform remote diagnostics, monitoring, support 24/7 & resolution of any other current/future needs of over 2000+ users in multiple oil/gas/energy companies.
• Performed onsite diagnostics, virus/malware removal, and resolution for multiple users when issues were unable to be resolved remotely or upon client requests (mainly high-level issues/clients).

Englewood, Colorado, US

• Assisted in the rebuild of the Coast Guard Base in Galveston performing various tasks.

Conroe, Texas, US

• Installed, maintained, and upgraded servers/workstations ensuring systems were successfully backing up, data remained secure from unauthorized access and all business/personal needs were being met for clients.
• Provided onsite/remote support for all HW/SW issues for PCs, Macs, servers, printers, etc. while creating detailed billable reports indicating time spent, issues resolved & travel/miscellaneous equipment expenses for.
• Researched, recommended and trained clients in solutions for malware/virus removal, system backups & business-related software based on the current/future needs of the client.
• Developed detailed reports evaluating server/workstation event logs, performance monitoring, verifying scheduled tasks completed such as backups, updates, antivirus solution updates & recent system scans.

• Performed complete network solutions for new office installation and existing office expansion from servers, switches and cabling to A/V solutions such as TVs, projectors and speaker systems.
• Provided onsite/remote support for all HW/SW issues for PCs, Macs, servers & printers while creating detailed billable reports indicating time spent, issues resolved, travel/miscellaneous equipment & expenses/lodging.
• Researched, recommended and trained clients in solutions for malware/virus removal, system backups & business-related software based on the current/future needs of the client.
• Developed detailed reports evaluating server/workstation event logs, performance monitoring, verifying scheduled tasks completed such as backups, updates, antivirus solution updates & recent system scans.

Spring, Texas, US

• Performed complete network solutions for new office installation and existing office expansion from servers, switches and cabling to A/V solutions such as TVs, projectors and speaker systems.
• Provided onsite/remote support for all HW/SW issues for PCs, Macs, servers & printers while creating detailed billable reports indicating time spent, issues resolved, travel/miscellaneous equipment & expenses/lodging.
• Researched, recommended and trained clients in solutions for malware/virus removal, system backups & business-related software based on the current/future needs of the client.
• Developed detailed reports evaluating server/workstation event logs, performance monitoring, verifying scheduled tasks completed such as backups, updates, antivirus solution updates & recent system scans.

London, England, GB

• Carried “Infrastructure Team” Blackberry and provided 24/7 on-call and remote support for identifying, documenting and troubleshooting any server-related issues.
• Monitored, maintained and troubleshot remotely 165+ Virtual and Physical Windows Server 2003 boxes on a 24/7 basis which pertained to our project.
• Designed & maintained a Visio Infrastructure diagram detailing all essential information for all 165+ project-related servers located worldwide.
• Scheduled and attended teleconference meetings with Infrastructure, Application, Database & all other teams involved globally in our assigned project.

Denver, CO, US

• Researched, installed, configured, implemented & trained IT staff in ghosting procedure for Medical Assisting, Graphic Design, Computer Networking & CAD students using Symantec Ghost which resulted in the ghosting of.
• Provided onsite and remote support for all HW/SW issues, while creating reports indicating time spent and issues resolved for administrative staff, faculty, and students.
• Maintained AD for both the Education and Administration networks by creating/managing Server/Computer/Group/User accounts.
• Created roaming profiles, shared drives and set appropriate Permissions/Group Policies/Logon Scripts for all accounts & shares.

Houston, Texas, US

• Developed reports to assist in “Inventory Coordination” which helped to maintain adequate levels of inventory at all times and indicated future inventory requirements.
• Developed reports to assist in “Purchase Management” which detailed all sales on a daily and/or weekly basis and provided an insight into current/future sales trends.