Director Of Operations
Hong Kong Sar
GOPOWS LIMITED (www.hobybuy.com), subsidiary of POSH Mobile Limited● Manage the “Offline to Online” business transformation project. Lead the team to operate business from international trading business to online business in worldwide marketplace and owned websites● Manage the “Office Digitization” project. Introduce the team to the new system and improve the overall efficiency with Microsoft Business Central, Power BI, ClickUp, Shopify, Google Analytics, Google Adwords, Google Shopping, Google sheets, Google Cloud and API connection tools ● Manage the “Warehouse Digitization” project. Supervise the team to use Microsoft Business Central, Google Cloud and smart workstation to improve the efficiency. ● Manage the “Quality Improvement” project of the products by introducing new software like “Phonecheck” with the help of a customised operation line. ● Setup, lead & coach the sales & marketing team● Manage & guide the logistic team to improve warehouse efficiency ● Analyse data to look at trends and find problems● Ensure that company policies are followed● Optimise business workflows● Monitor employee production and satisfaction● Define and document the scope, requirement, work plan, quality, risk and communication plan for the projectsKey achievements:● Succeed in implementing Microsoft Dynamic 365 and Power BI to the operations on sale, warehouse & accounting team in 2021● Business transformation project has significant milestones & operated business on Amazon EU, Cdiscount, Backmarket, FNAC & Rakuten in France, Real.de & Refurbed.de in Germany, eMAG in Bulgaria & Romania, Onbuy in UK, Jumia in Africa in 2021● Expand the “Offline to Online” project to Asia-Pacific markets, Reebelo in Australia, Singapore & New Zealand, Lazada & Shopee in Singapore, Thailand & Philippines.● Maintain & update all the project documents & SOP in details. ● Achieved GMV*: 5M EUR in 2021, GP: 900k EUR, total orders: 20k+, total sku: 60 plus.