Raymond Fong Email & Phone Number

Antioch, Ca, Us

United States

As primary member of a small, tight knit Team Relations department, my role is to ensure a seamless work experience for our field staff at each of our events. Big picture projects include researching and contacting hotels to negotiate contracts for room blocks, and rental car companies to negotiate new contracts and pricing. Planning, ordering, and distribution of assets to teams participating in our Racer Select Package.Ongoing duties include collecting travel itineraries from staff and utilizing the data to coordinate rooming lists, rental car reservations, logistical transfers of personnel, and catering requirements for each upcoming event; Negotiating menus, pricing, and contracts with catering companies for daily staff meals; Keeping inventory and ordering of staff hospitality items; budgeting, forecasting, and audits for all above responsibilities.Onsite (at event) responsibilities include event setup and tear down, logistics management, and general event coordination; POC for teams and staff questions and requests; management of staff hospitality areas; Troubleshooting any travel related issues.

Oakland, California

Providing guests of the arena and stadium's luxury box suites with an luxurious and enjoyable experience during the event. Acting as their first point of contact when entering the luxury suites area, they are greeted as a VIP and guided to their suite while being provided with information on the unique features of the exclusive areas they are privy to with their suite ticket. During the event, I act as a liaison between the guest and the venue's different departments including food and beverage, maintenance, and security.Other duties include assisting with venue crowd control, directing guests to the right location of their tickets, and general customer service and experience.

Www.Shootzphotobooth.Com

Coordinate and run a photo booth rental services business for client events. Involved in every aspect of the business, including but not limited to marketing, sales, and event planning. Manage company financials, inventory, tax preparation, and payroll.- Built and manage company website.- Respond to inquiries and develop proposals for services to match client's needs. - Perform pre and post event preparation and wrap up, including follow ups with clients.- Create social media paid campaigns on Facebook, Instagram and Twitter. Networking and direct contact with potential clients.- Design creation of assets for clients’ events, company website, marketing campaigns, and sales assets.- File paperwork, perform data entry, mailing, and answer phones.

United States

San Francisco, California

As a key member of the Guest Experience department, I supervised teams of up to two dozen Guest Experience Representatives during arena events, ensuring proper coverage in guest areas and service desks, providing guests with assistance when additional information or help was needed, managing staff breaks, and overall providing arena guests the best event experience possible.Outside of event hours, I assisted with pre-event preparations, including quality control checks of front of house areas, stocking and organizing customer relations kiosks, distribution of safety equipment, post-event checks and debriefs, and customer relations in the call center.

Oakland, Ca

Providing guests of the arena and stadium's luxury box suites with an luxurious and enjoyable experience during the event. Acting as their first point of contact when entering the luxury suites area, they are greeted as a VIP and guided to their suite while being provided with information on the unique features of the exclusive areas they are privy to with their suite ticket. During the event, I act as a liaison between the guest and the venue's different departments including food and beverage, maintenance, and security.Other duties include assisting with venue crowd control, directing guests to the right location of their tickets, and general customer service and experience.

San Mateo, Ca

Assisted the Brand Licensing team with processing licensed product proposals and requests from third parties. Primary contact for all new submissions and approval inquiries. Liaison to Channel Marketing department to ensure retailers are in compliance and using consistent messaging.- Tracked all submissions from licensees, managed comments, and coordinated approvals from various departments.- Created and updated contracts and NDAs for licensing team, as well as tracked and maintained all existing licensees.- Obtained signatures, authorizations, and managed correspondence flow for Licensing Director. - Maintained and evaluated official hologram program.

South San Francisco, Ca

Core member of internal agency tasked with the creation and execution of multi-platform, integrated marketing programs and promotions. Sales support through the production of sales material (sell sheets, presentations, and media kits), data research, and opportunity ideation. Liaison between Marketing & Sales, Development, and Legal departments on vendor contracts, licensing agreements, and project related legal documents (i.e. contest rules, release forms, etc.)- Finalized & tightly managed event planning including scouting venues, negotiating vendor contracts, budgets, and onsite execution.- Researched, negotiated, and executed sponsorship & partner barter programs to build brand awareness.- Performed accounting tasks for both payables & receivables.- Coordinated in-depth with many different departments from Executives to Facilities on a variety of projects.

Alameda, Ca

Automotive performance business, specializing in custom projects for clients race cars. Operated e-commerce store as a means of cash flow, and a marketing channel for potential new clients.- Developed and maintained a fully functional e-commerce retail site.- Modeled business structure based on a customer service centric plan.- Marketed through Web 2.0 methods such as social networking, banner ads, and viral communications.

Burlingame, Ca

Managed valet operations at a busy hotel near San Francisco Airport. Regularly leading teams of up to 12 during large events while maintaining excellent customer service experiences. Appointed to Guest Service Coordinator within four months of hire.- Led team to multiple top in district weeks during Franklin Covey 4DX training program & internal secret shopper program.- Executed daily operational duties including scheduling, data entry, revenue reports and forecasting, accident claims processing, and client communication reports.- Trained, disciplined, hired, and terminated resources.- Published weekly schedules and budgets based on forecasts, reports, and other historical information.

Sonoma, Ca

Procured and maintained sponsor deals for company race programMaintained company e-commerce websiteAssisted in R&D and Fabrication of new products and special client projectsAssisted in Building and maintaining company and client race cars

Sunnyvale, Ca

Assembly of small automotive electronics, including soldering SMD circuitryFunctional and aesthetic quality control of completed devicesPackaging and shipping of client ordersReceiving and inventory of raw materials for production

South San Francisco, Ca

R&D and fabrication of new products and special client projectsMarketing, sales, and tech support through web forums and other social networksPlanning and heading of company related functions such as trade shows and exhibitionsManaging in-house production and warehouse teamsPR and technical liaison to distributors and end users

Alameda, Ca

Managed shifts of 2-3 employees at a timeTrained employees toward advancement opportunitiesResolved complaints and issues between employees and customersKey holder and contact person for security callsCertified Parts Pro

Bachelors, Business Admin - Sales/Marketing

Education record