Rayshawn Fox Email & Phone Number

Seattle, WA, US

Chicago, Illinois, United States

Fostering strong relationships with customers to understand their needs and adhere to requirements.Serving as the primary point of contact for all customer communication, providing swift information on shipments, delivery schedules, and order statuses.Utilizing management software to track and manage the entire shipment lifespan to ensure on-time.

Chicago, Illinois, United States

Mitaka, Japan

• Provided basic nursery care for children ages 0-6 years old.
• Taught personalized English lessons for all age groups.
• Created original materials for lessons, including worksheets, props and flashcards.
• Planned video lessons.
• Created lesson plans for each age group.
• Managed classrooms with up to 18 students.

Matsuyama-Niihama Metropolitan Area

• 3 to 4 lessons a day with varying age groups (0-17 years old) and English levels.
• Utilized provided materials (books, flash cards, DVDs, CDs, visual aids), in addition to supplementalmaterials created by myself.
• Managed classrooms with difficult students, often without support.
• Daily lesson planning and lesson reports.
• Daily communication with Japanese staff and Japanese teachers.
• Responsible for the safety of all students in the classroom.

Ann Arbor, MI

• Organized daily breaks for 30+ team members.
• Fielded customer complaints and facilitated product returns.
• Wrote and organized training materials for the customer service team, which requiredflexibility due to different learning styles and an ever changing work environment.
• Influenced team member development, offering feedback on job performance, requiring advancedinterpersonal skills to maintain a healthy work relationship with co-workers.
• Utilized Microsoft Office suite (Outlook, Word, Excel) daily.
• Exceptional phone etiquette.

Sacramento, California, United States

• Technical support via phone and email.
• Billing and sales support, requiring careful consideration for customer security and privacy.
• Adherence to strict company policies essential for the safety of patrons, particularly vulnerable groups suchas children.
• Worked remotely (ZenDesk).
• Navigated between several softwares simultaneously.