Rayshawn Johnson Email & Phone Number

Greenville, South Carolina Area

• Oversees management of illogical condition reporting to detect data anomalies at boarding.• Manages insurance tracking and disbursements for the portfolio.• Oversees execution of premium payments in batch and single processing modes.• Manages all aspect of insurance processing in accordance with applicable regulatory and investor guidelines.• Direct analysts to develop and maintain the reporting functions for the Insurance department.• Execute and maintain reports for external clients. Perform ad hoc queries as necessary.• Develop team goals and meet with supervisors monthly to administer scorecard evaluations and ensure adherence to department expectations.• Responsible for the management of any vendors assisting in any Insurance business processes.• Management of routine staffing, hiring, coaching, and personnel management, ensuring productive and accurate execution of all business processes

Greenville, South Carolina Area

• Supervise Correspondence and Dispute specialists handling Qualified Written Requests:• Manage and monitor the loan servicing specialists handling Qualified Written Requests • Monitor and assign Qualified Written Request tasks to specialists to stay within deadlines• Ensure RESPA, CFPB and Client requirements are met throughout the QWR response process• Proofread responses and address training issues with responders• Maintain expert knowledge of all Loan Servicing policies and procedures and update as needed• Provide regular training and review of processes to the specialists writing responses to Qualified Written Requests and Credit Bureau Disputes

Greenville, South Carolina Area

• Obtained licensure in Property and Casualty Insurance in South Carolina, North Carolina, and Tennessee.• Establish business relationships with new client through quoting insurance policies for all offered AMICA insurance products.• Manage accounts of current policy holders and expanding their business with the company through developing customer needs and timely follow ups. • Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.

• Promoted from Account Manager position that focused on the implementation of call center practices, sales training, and schedule optimization for the Nantahala Outdoor Center. Under my sales leadership, the client generated over $1.5 million in revenue during their summer 2014 season.• Track daily performance metrics to assure required levels of production and efficiency are achieved. • Participated in multiple projects outside of the scope of my core team. These ranged from new hire development, sales training and development, candidate screening for various roles, and job recruiting for different lines of business• Provided consistent, innovative employee coaching on effective communication, technical support, and financial aid policies to increase Quality Assurance statistics, maintain positive team percentiles and meet daily, monthly, and quarterly performance goals.

Bachelor Of Arts (B.A.), Professional English

American Studies, Community Development, 3Rd Year

Education record

Education record