Design and deliver interactive, engaging, developmentally appropriate trainings to schools, companies, and non-profit organizations to increase their skill sets and impactProviding consulting services to organizations seeking to reach diverse client or customer bases and to create equitable policies and proceduresProviding one-on-one cultural coaching to discuss current challenges and work collaboratively with organizations to devise an actionable, culturally competent strategyProviding intercultural competency assessment (Intercultural Development Inventory/ IDI) to assess individual, group, and/or organization’s intercultural strengths and opportunities; offer precise feedback and recommendations

Oversee the engagement and growth strategies of a global learning network of 700+ nonprofit providers implementing economic mobility programs and maintain an overall membership retention rate 92%Provide consultations to Executive nonprofit leaders which includes best practices for program implementation and roll out of new service delivery approaches, development of tools to support employee efficiency, how to use program outcomes for continuous improvement, staff capacity building, and cultivating organizational learning culturesDevelop and facilitate training content of a brain science informed coaching approach to support low income individuals and familiesConsult with Research and Evaluation department to strategically align network outcomes to identify trends, and publication opportunitiesSuccessful content and budget development for the network's events that foster opportunities for shared learning such as in-person and virtual learning summits and conferences and maintained average 95% satisfaction rate of conferences, learning summits, sector-based subgroups, webinars, and case studiesPartner with Research and Evaluation, Institutional Advancement, and Communications to increase network visibility and growth through marketing campaigns and funding opportunities.Produce marketing videos and materials, as well as collaborate with philanthropic organizations to support economic mobility program funding to members

Responsible for the health, safety, and daily operation of 59-unit family homeless shelter programDeveloped and maintained programmatic budget and strategic goalsResponsible for implementing strategies to support high quality service deliveryDeveloped and cultivated relationships with landlords to secure program apartments, engaged funders for continued program support, nurtured relationships with community partners, and state policy makers and stakeholdersAnalyzed program data to track trends and pro-actively re-evaluate program goals and strategies to increase outcomes success. Overall outcomes achievement rate 97%Supervised and managed bachelors and masters level professionals, including weekly supervision, performance evaluations, professional development, and development of on-boarding process

Responsible for the coordination of services to families living in one of Boston’s largest scattered site family shelters which includes partnering with Department of Children and Families, Boston Housing Authority, and other child and family serving systemsRepresented the organization at community and state meetings as an advocate and agent of change within the housing sector. Supported program participants in learning how to advocate and tell their stories using an ethical story telling modelSupervised and managed bachelors and master's level professionals, including weekly supervision, performance evaluations, professional development, and development of on-boarding process

Provided daily fiscal oversight, for the monitoring of funded programs to ensure grant complianceDeveloped and implemented activities for funded agencies to ensure effective operations and compliance with established standards and/or contractual goals and objectivesEvaluated grantee projects or initiatives to determine effectiveness and recommended improvements as neededAdministered contracts for 11 Ryan White Care Act Title I funded agencies in Boston and New Hampshire