Ray Spina, Cep Email & Phone Number

New York, New York, United States

Institutional Relationship ManagerResponsible for managing overall relationship with the client and have overall responsibility for: Client satisfaction and profitability Service Excellence Administering plan in accordance with plan documents and applicable laws and regulations Partnering with plan sponsors to educate and help plan participants take advantage of their employer provided benefits Implementing changes to plan administration and/or improvements to functionality or user experience Introduction of new products and services Relationship at the executive level with both HR/Benefits and Financial Executives Responsible for understanding and responding to client needs. Requires a consultative relationship to acquire a clear understanding of the clients business needs.  Constant communication and feedback with client to ensure client satisfaction with services and teams.  Stays current with legislation and industry best practices and communicates proactively to client  Anticipates issues and/or concerns to proactively provide solutions Initialtes, coordinates and leads clients quarterly service reviews Advocate for client within retirement services organization Overall responsible for overall successful service delivery from all internal support groups, builds internal relationship to support client Works in conjunctions with Financial Advisors servicing executive needs

 Benefit plan consultant specializing in the attainment of strategic objectives, efficient delivery and administrative processes for Fortune 1000 companies' global benefit plans.  Project manager for benefit plan services (defined contribution, non-qualified and equity compensation) and vendor assessments including vendor RFP's, benchmarking fees and services, contract and service level agreements, current state process, gap analysis and transition and conversion assistance. Compliance reviews to uncover operational and compliance risks for large defined contribution and non-qualified benefit plans. Including evaluation of controls and procedures, risk mitigation and transactional review to ensure compliance with plan documents and IRS/DOL regulations. Provided merger and acquisition support focused on pre and post day one HR/Retirement plan activities.  Planned and coordinated transition between retirement plan outsouring providers.  Developed equity administration consulting product line.  Presented across organization case studies and experience to educate cross-practice associates on sales and revenue opportunities from equity consulting services. Developed and implement business strategies to identify target markets and business opportunities. Developed standardized methodology, tools and protocol utilized on equity plan vendor selection engagements. Secured consistent level of referred and repeat business through successful relationship development and account management focused on responsiveness, communication, subject matter expertise and timliness. Leveraged defined contribution expertise in administration as project manager for IRS/DOL mutual fund settlement allocation to Defined Contribution plan participants.  Assisted with analysis and rating of national defined contribution administration providers including vendor site visits and report findings for proprietary database.

 Benefit consultant focused on operations management, risk assessment, project management, and business process outsourcing.  Strategic assessment and business plan analysis of trust, retirement, and equity compensation providers within the financial services industry. Managed 8 person retirement plan administration group in delivery of ongoing consulting services to plan sponsors, including plan design, compliance consulting, investment performance analysis and tax reporting Implemented qualitative and quantitative improvement measures to enhance client service and ensure quality control as part of a national team which developed standardized methodologies and service delivery procedures. Project coordinator and team leader for defined contribution vendor assessments and searches.

 Primary client relationship manager and team leader for 10 client service professionals responsible for 401(k) service to mid and large market segment (5,000-15,000 employees).