In my role as a Negotiator at Finch, my aim is always to deliver the highest quality in my work, providing excellent, personalized, and humanized service.With experience in Technical Support Level II, I continuously develop and refine skills in delivering personalized, humanized service, always striving to avoid callbacks and consistently prioritizing the customer as the product user. At Concentrix, I had the opportunity to work on my AHT (Average Handle Time) and maintain service quality through call flow and successful resolutions. Additionally, I have further developed my English proficiency, now able to speak, read, write, and listen fluently and confidently.Currently pursuing Law at Universidade Paulista - UNIP, one of my major medium to long-term goals is to become the best professional I can be while safeguarding the freedom, integrity, and dignity of individuals.With extracurricular training, I completed a Family Law course at FGV and Cyber Security at Stanford University.Professional Skills: Determination, empathy, altruism, effective communication, persuasion, and negotiation skills, excellent interpersonal relationships, critical thinking, and analytical vision.Professional Competencies: Advanced Microsoft Office skills, Proficient in Windows and MacOS, Advanced English, Knowledge of LGPD (Brazil's General Data Protection Law), Text production and interpretation, Understanding of Digital Security, Tax, Business, and Labor Law.