I played a crucial role in optimizing ALEPE's social media, identifying areas for improvement, and ensuring effective engagement and usability. My responsibilities included constant monitoring, metric analysis, and maintaining a strong digital presence aligned with institutional goals.

I significantly contributed to managing social media for the telecommunications group Oi, leading strategies and executing content creation and customer service. This experience enhanced my ability to work with recognized brands in dynamic and challenging environments.

I took on the challenge of contributing to the CX department, focusing on pre-purchase, consumption, and post-purchase activities in a B2B context. I played a key role in streamlining contract creation processes and ensured an integrated and satisfactory experience for clients through daily calls and document creation.

I played a crucial role in integrating record and document management with sales operations, handling customer, supplier, and partner interactions, as well as generating reports. This multifunctional approach significantly contributed to improving the company's daily processes.