Ray Thacher Email & Phone Number

Leading the technology strategy for Dream Machine we expanded consulting services to bring cutting edge strategies to organizations in many different sectors.We brought our mission statement to all our clients: "organize, systemize, and automize" your manual or inefficient processes. Remove the robotic work with actual robots, and focus on work that is more uniquely human.● Led a software startup to build a custom applicant tracking system (ATS) generating $20M in investment. ● Rolled out AR / XR (“Metaverse”) meeting rooms, increasing employee retention by 48% in a fortune 100 company.● Established a new MSP offering generating $3.6m in profit it’s first year. ● System modernization of over 1000 servers, 3000 databases, and 250 applications. Windows versions, SQL versions, phone versions, patching, Upgraded window 7 to 10 for all end users.● Redesigned Project Management software for remote teams, integrating over 24,000 tasks across three systems, reducing costs by over 1.4M annually. In addition our team was brought in to help multiple healthcare and government clients with the Covid-19 crisis response.● Vaccinated 491K people overseeing setup and management of one of the nations largest Covid-19 vaccination sites. ● Wrote Covid-19 vaccinate site SOP’s used by president Biden for all 30 NFL stadiums● Built covid dashboard for media and illnesses● Software startup for custom front end, allowing rapid deployment of volunteer sites to help with Covid. ● Instituted remote working standards, allowing one client to move over 650 employees to full time remote work the first month during the pandemic. Overall improvement in company efficiency increased 11%. ● Built a remote provider visit system in 60 days utilizing relational databases, increasing provider satisfaction from 2.8 to 4 (of 5) stars while decreasing calls by 80%.

Dallas, Texas, Us

Head of critical initiatives and process improvement, overseeing the strategic restructuring of the IS department● Negotiated technology portion of mergers and acquisitions worth $5.6B for a state Medicare plan. Integration for 700 employees + deployment of new hardware. Workday and Oracle rollouts ● Established remote working processes for 100% of IT functions. ● Used machine learning for health care analytics to match up retail data to health records. This built comprehensive single source medical records with actionable items for care management to increase patient health while reducing overall costs of care. ● Implemented Robotic Process Automation to reduce staffing needs by 47%, allowing the call center to skill up or attrition 150 employees● Oversaw technical rollout of state medicaid plan worth $7B annual revenue. ● Established process standards for crisis response, work tracking, technology evaluation, and collaboration● Created and implemented technology strategy and process improvements for growth and stabilization of health systems● Deployed underlying technology for two new lines of business, directing 45 technical and project staff to develop interfaces, migrate data, reconfigure systems, and update portals all within 130 days. Including CareRadius● Planned and led implementation of Imprivata solution, successfully enrolling 10K users in under one month● Successfully completed multiple end to end technology audits to help in national expansion and acquisitions● Allowed application migration and upgrades to be 700% faster by building standards for Project Management documentation, and direct workflows between various teams

● Led $30M in business acquisition integrations for large MSP while ensuring their standard operating procedures, training, and culture accommodated newly acquired companies.● We were able to optimize performance and resolve technical challenges, and revamp infrastructure while retaining key resources. Highlights from this progress include:● Built Virtual Reality gym for large crossfit organizations, decreasing equipment costs by 70% while decreasing injury rate by 30%. ● Assisted tax prep organization with blockchain level encryption and cryptocurrency payment processing, saving over 60k in setup costs● Executed $500M System modernization - P2V and V2V conversions of 700+ high risk servers, and migrating all server resources— (NAS) to Netapp, (SAN) to HP-3PAR, and compute—with minimal impact to clinics and patients● Directed planning and implementation for network redesign, Cloverleaf, VROps, Windows 2003 upgrades, disaster recovery, and O365 projects, replacing all components in preparation for EPIC for Umass Memorial● Redesigned Project Management processes / workflows delivering a 50% decrease in error rates and a 20% decrease in deployment times while increasing customer communication.● Deployed enterprise controller Cisco wireless infrastructure for 2000+ users● Upgraded 10 organizations from Windows 7/8, to Windows 10 across over 6,000 users. ● Team recognized with “Innovator of the Year” award at UMass Memorial for completing the most process improvements in 2016● Developed the strategy and managed Atlantic Health Systems enterprise application decommissioning and data retention/archiving program for 130+ legacy applications in preparation of EPIC conversion. ● Aided the clinical departments in identification and retention of clinically relevant data, deduplication, and simplifying access methods.● Creating policies, reporting, and analytics for all data ● Managed 24/7 go-live support teams at Mt Sinai for transitioning to EPIC

Onne, Rivers State, Ng

The value I created for Stratus was two-fold. First, I had the opportunity to bring cutting-edge technology (including a sizeable data center) to a region where there was none.Second, I built productive relationships and earned the respect the respect of locals by exploring ways to meld their culture into an otherwise western workplace—a task others felt was a seemingly impossible part of the process. Wins I’m proud of on both sides of that experience include:● Creating the first IPTV system in Western Africa, a $45M project providing cutting edge technology to 19K people throughout Port Harcourt● Managed the rollout of Windows 8 to over 6000 end user devices● Building and launching the first female internship program in Port Harcourt, which lowered new employee costs by 70% while increasing productivity 200% ● Increasing telephone availability from 68% to 99% by converting from Analog to VOIP using Cisco: Unified Call Manager

Dubai, Ae

Playing on my sweet spot when it comes to processes and risk analysis, I rebuilt this business from the ground up. In addition to establishing a strong set of operating procedures while investigating fraud and developing new business, some of my notable achievements from this time include:● Deploying network and infrastructure projects worth more than$1M CAPEX and $1.5M annually recurring revenue● Increasing profitability 277% over eighteen months by changing the business model from ISP to ITO● Designed and led the project to upgrade 1500 end user devices to Windows 7● Increasing network uptime from 40% to over 90% with a bandwidth monitoring / management for 2500+ users● Discovering $300K+ in unbilled work by creating an financial auditing database to track work orders

Miramar, Florida, Us

At Emerging Markets Communications, I’m proud of having taken on projects that others regarded as impossible. EMC was where I built operating procedures for the first time, albeit in a harsh environment during complex projects in 900 sites across Africa and the middle east—but this shaped my endurance and approach to problem solving for years to follow. I’m also proud of the results I delivered, including reducing delivery time from 120 days to 30 days and cutting shipping costs 60% by optimizing service delivery operations and safety processes.

Af

Working closely with the CTO of this company, I turned an internship into an experience that fueled my career in project management and technology for the long term.In addition to completing the international integration and optimization of local networks for a GSM backbone, and managing local staff and remote engineers across seven provinces of Afghanistan, some of my achievements with AWCC included:● Redesigning the corporate Cisco network to support 2000 employees and implementingnew security policies to remove 2800+ network infections● Lowering expenses by 35% by negotiating deals with local businesses

I’ve always been forward-thinking when it comes to tech and seeing how the customer satisfaction and business-building pieces comes together in any project.Launching my own business was the first time I tested each of these strengths and it laid the foundation for the entrepreneurial hustle and mindset I’ve brought to every role during my career. ● Managing an inventory of $150K+ customer IT assets and build LAN PC’s● Hardware repairs and replacements for Cisco KSU’s worth $40K+

Bachelor Of Arts, Psychology

Associate'S Degree, Psychology