Marissa Ray Email & Phone Number

Responsibilities:· Helped large volume of customers every day with positive attitude and focus on customer satisfaction.· Responded to customer needs through competent customer service and prompt problem-solving.· Utilized a CRM to assist customers with queries regarding their billing data and updated this information as needed.· Assisted call-in customers with questions and orders.· Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.· Created and maintained Excel data distribution tables for daily client attendance reports. Utilized these tables for comparative analysis of discrepancies on daily, weekly, and monthly intervals.· Maintained accurate and current customer account data with manual forms processing and digital information updates.· Applied advanced skills in Microsoft Word, Outlook, PowerPoint, and Notes for various professional tasks, including documentation, presentations, and communication.

Responsibilities:· Oversaw functionality for over 38 school districts spanning from NJ, PA, and VA· Developed data-driven presentations using Microsoft Visio to analyze and report on employee call-out patterns for a school district.· Operated within one of the largest substitutes providing services taking inbound and making outbound phone calls· Gained experience with Microsoft Windows through Source4Solutions, including equipment updates and collaboration with IT for operational training.· Received account adjustments from clients via e-mail and telephone, building relationships with local school districts· Averaged 200 + inbound calls while maintaining written requests, demonstrating an ability to multitask.