Internal It Support Specialist
CurrentProvide the first point of contact for support issues including tickets, emails, chat messages, and phone callsTroubleshoot basic hardware, software, and network connection issuesTrack and prioritize support requestsConfigure and install new PCs, laptops, printers, and scanners in a network environmentAssist users with desktop application installation, maintenance, and troubleshootingManage user accounts, including Active Directory and Office 365Coordinate and work with third-party software vendors