Rayvan Williams Email & Phone Number

Rayvan Williams is a Claims Specialist at Hertz Car Sales. She possess expertise in reliability, animal welfare, time management, customer service, teamwork.

Listed skills include Reliability, Animal Welfare, Time Management, Customer Service, and 1 others.

• 

  Claims Examiner

  Hertz Car Sales

  Aug 2023 - Present - Oklahoma, United States

  • Initially review and set up damage claims for billing or liability referral • Validate proper coverages and billing adjustments based upon rental agreement information • Handle all calls from customers, insurers, or Hertz locations to establish if information needs to be appended to an existing file, referred to Third Party Administrator, or a new file opened. If new, all information is to be documented in a pre-established for • Ensure accurate and timely billing • Receive and research written correspondence regarding billing, collection, adjustment or disputes • Meet or exceed individual targets as assigned • Maintain portfolio aging within guidelines • Demonstrate professionalism when dealing with contacts • Maximize Collection efforts and customer satisfaction • Interact with both internal and external customers to resolve outstanding issues in a professional manner • Maintain accurate and complete documentation of all collection activity • Develop a systematic approach for account reviews and calls • Include Customer Relations when addressing sensitive account issues • Include Hertz Sales when addressing sensitive account issues • Escalate accounts where financial instability is apparent • Respond to inquiries within 24 hours to maintain customer service • Other duties as assigned by supervisor/manager.