Rayven E. Email & Phone Number

Troy, Michigan, United States

Drive operational excellence and change management strategy. Provide leadership and direction to operations within a portfolio of 28 multi-million-dollar properties, which includes strategic planning, budget planning, policy development, KPIs & analytics, and change management. Supervise, empower, and train the team to perform at optimal levels. Execute financial management initiatives, including budget creation, expense accounts, and rent collections. Develop pivot tables to analyze data for improved business decisions. Slash delinquency, increase occupancy rate, and decrease up-front move-in expenses by implementing the use of a Rhino account that enables the company to receive 1 month’s rent toward any delinquent account for past rent or damages.Key Achievements:• Pioneered the launch of the training department for a multimillion-dollar organization from scratch and managed all aspects of training & onboarding to promote engagement and retention.• Established new policies/procedures that aligned with business strategy for growth.• Hosted quarterly training seminars to update leaders on policy updates/eliminations, organization metrics for the quarter, and employee engagement; hosted training with Regional Maintenance Directors to ensure OSHA guidelines were being trained and adhered to on a quarterly basis.• Contributed to the creation of 27 budgets for a multi-million-dollar organization across the Midwest, which resulted in 80% of locations consistently meeting metrics.• Facilitated monthly meetings with leaders in each division to discuss current market trends, company metrics, and budgets.• Played a key role in 15+ acquisitions and 10 dispositions, as well as collaborated with the acquisitions team to promote more efficient transits.• Increased employee KPIs by 20%.• Successfully created a peer-to-peer coaching program to assist with the onboarding and employee training process.

Michigan, United States

Played a vital role in strategic planning and development for 14 multi-million-dollar assets. Focused on setting and achieving occupancy goals to ensure properties are reaching their maximum gross revenue. Responsible for developing key performance indicators (KPIs), which helped me track organizational and employee progress to identify areas for improvement. Contribute to the development of yearly budgets, utilizing data analysis to make informed decisions and drive financial efficiency.Key Achievements:• Significantly improve employee performance indicators (KPIs) in the Michigan region by 33%, demonstrating effective leadership and management skills.• Played a pivotal role in the budget planning process for 14 properties, leveraging previous proformas to ensure accurate and effective financial forecasting.• Assisted in the successful acquisition of eight properties, showcasing strong analytical and negotiation abilities, as well as the ability to work collaboratively with various stakeholders.• Hosted quarterly training seminars to review policy changes, last quarters goals/achievements, and system updates.• Slashed the application process by 50% and secured the longevity of viable tenants.• Empowered and led a team to achieve a 96% occupancy rate from 53% in a year at a distressed asset.

Farmington Hills, Michigan, United States

Oversaw the full financial cycle for a 424-unit property. Informed all stakeholders on the financials by submitting weekly, monthly, and quarterly reports including budget variance, income statements, balance sheets, accounts payable, and tenant receivables. Collaborated with executives regarding capital improvements, renovation process, and collection efforts.Key Achievements:• Led a team of 6 to increase occupancy by 47% resulting in a successful multi-million-dollar disposition of the asset.• Reduced delinquency from $155,000 to $47,000.• Assisted in the renovation process of 424 units resulting of an overall price increase of $200 per unit.• Successfully supervised all contractors, vendors, service providers for repairs, maintenance, and other property-related needs.

Louisville, Kentucky Area

Charged with accountability for the end-to-end sales cycle for potential tenants. Leveraged innovative sales strategies to lease the highest volume of apartments. Conducted quarterly rent comparison studies and projects while gathering data on surrounding markets and competitors to adjust prices for maximum competitiveness. Performed background checks, managed schedules, and presented properties to customers.Key Achievements:• Revamped the marketing strategy, as well as developed engaging and creative content to share on digital marketing platforms.• Influenced and led a team that earned 90% occupancy goal from 53% in 1 year.• Maintained a closing ratio of 62% on a 342-unit property.

Louisville, Kentucky Area

Managed internal database and generated financial reports encompassing total sales, net sales, profit margin, revenue, and operating expenses.Assisted with employee development by providing training, performance appraisals, and promoting teamwork.Executed innovative sales expansion strategies which resulted in a 16% increase in monthly sales. Created unique atmospheres for store events to promote and advertise seasonal items.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Arts - Aa, Art/Art Studies, General