Support for Compass Lexecon Pasadena office and Dr. Bradford Cornell, an Internationally Renowned Financial Economist Supervised build-out and development of new full-service office, supporting Finance and soon Competition practice.Direct support for Senior Consultant, Senior Vice President, three Vice Presidents, a senior economist and support staff

Support for Compass Lexecon Pasadena office and Dr. Bradford Cornell, an Internationally Renowned Financial Economist Supervised build-out and development of new full-service office, supporting Finance and soon Competition practice.Direct support for Senior Consultant, Senior Vice President, three Vice Presidents, a senior economist and support staff

2014 - Present National Director of Operations2013 - 2014 National Operations Manager2012 - 2013 Los Angeles Director of Operations/VP2011 - 2012 Los Angeles Volunteer Manager

Volunteer run industry and trade show convention dedicated to Asian-Pacific and Asian american pop culture, music and entertainment. It is the primary annual event sponsored by the Pacific Media Association.2006 – 2012 – Pacific Media Expo - Executive Director 2, Operations and Hotel Liaison--Acted as second in command to Convention Operations Director.--Identified and resolved any issues before and during the convention.--Coordinated with internal departments and Hilton hotel staff (LAX and Pasadena) regarding function room setups and preparations.--Negotiated with hotel staff to acquire available space prior to convention growth.--Organized approx 100 staffers lodging for duration of convention.--Created automated online form submission system to organize function room requests correlating it with Hilton resources.2005 – 2006 – Pacific Media Expo - Executive Director, Programming--Coordinated programming for two day convention to reflect diverse interests of attendees.--Panels included Industry leaders like artists from Nickelodeon "The last Airbender", programming titles from Funimation & AD Vision Films, introduction of the themed programming tracks (Airbender, Lolita, Music, anime), scheduling meet the guest and autograph panels.http://archive.pacificmediaexpo.info/2006/index.php?option=com_content&task=blogcategory&id=27&Itemid=572004 – 2005 – Pacific Media Expo - Executive Director, Music--Recruited numerous artists of varying genres (Rock, Adult contemporary, Punk, RnB, J-pop) for Music program of the convention.--With only a limited budget, coordinated with local artists as well as published artists from major labels for a three day line-up.http://music.pacificmediaexpo.info/artist.php--Negotiated the appearance of Filipino comedian, Rex Navarrete to perform at the convention.

Support for Charles River Associates Pasadena office and Dr. Bradford Cornell, an Internationally Renowned Financial Economist.Support staff on an international WAN of over 1,000 users.Focused support for West Coast offices as well as Asia PacificContinual high evaluations from supervisors as well as peers.Provided customer support on standard suite of applications, custom applications, hardware, network connectivity, and telephony.Direct support of customer via remote workstation management and direct interface/contact.Assisted on planning team for company upgrade to Windows 2000 and Windows 2008 for servers as well as Windows XP and Windows 7 for workstations.Auditing and implementing network security from file permissions, password policies, and SOX.Point person for anti-virus protection (servers/workstations) and after-hours support line.Point person for IT training program of IT staff.Primary troubleshooter for test software and policies in local office.Coordinator for 2 office moves and 3 office expansions.Assisted in projects spanning various offices with occasional travel to visit remote offices.Speedy response time and quick learner with focus on customer service.

Volunteer run industry and trade show convention dedicated to Japanese Animation and asian culture. The scope later expanded to include aspects of fandom culture including food, music, media and movies. It is the primary annual event sponsored by the SPJA - Society for the Promotion of Japanese Animation.2005 – 2006 – Anime Expo - Programming, Assistant Manager – Live Programming--Scheduled programming staff to monitor panels for convention.--Collected performance reviews and moderator notes to determine panel and subject matter popularity..2002 – 2004 – Anime Expo - Security/Access Control Manager, Operations--Directed assistant managers and team leaders for a 40+ person volunteer group.--Provided line control directives for various events. Attendee count these years increasing from 15,000 to 25,000.--Educated staff on use physical barriers and landmarks to provide suitable line control popular events. 2000 – 2002 – Anime Expo - Security/Access Control Assistant Manager, Operations--Acted as second in command and managed team of staffers handling line control for events.--Directed assistant managers and team leaders of 30 volunteer person group.--Provided Line Control directives for various events. Attendee count these years increasing from 9,000 to 15,000.--Educated staff on use physical barriers to control popular events.1998 – 2000 – Anime Expo - Security/Access Control, Operations--Team member assisting in line control for events. Attendee count these years increasing from 5,000 to 9,000.1994 – 1998 – Anime Expo – Attendee

2000 - 2003 - Region X, Section 1 Chair UC Irvine - Founding Group AdvisorUC Riverside - AdvisorUC Riverside - PresidentUC Riverside - Service VP

Developed and delivered course material teaching Windows NT 4.0 and Win 2000 Networking.First amongst peers to complete/upgrade to the Win 2000 MCSE track.Continual high evaluations from students as well as peers.Proficiency on domain design and administration as well as network services DHCP/DNS/WINSTaught Networking from a holistic view, incorporating current technologies as well as other operating systems (i.e. Novell, Linux).Provided real life scenarios for students to adequately prepare them for the work force.Created mixed network environments including Win NT, Win 2000, Linux, Exchange 2000.Assisted on planning team for company upgrade to Windows 2000.Guest Lectured on TCP/IP concepts at other classes as well as at Cerritos College.

Support staff on a WAN of over 5,000 users. First-line problem solving on a Los Angeles site that included local sites totaling over 1000 users. Provided customer support on standard suite of applications, custom applications, hardware, network connectivity, and telephony.Have held Security Clearance - Top Secret/SSBIDirect support of customer via remote workstation management and direct interface/contact.Assisted in training classes and provided personalized training sessions with customers on a number of different applications.Co-authored a manual on Microsoft Net Meeting application.

Provided technical knowledge and sales advice on hardware and software issues to customers.Troubleshooting and repair of numerous computers (PC and Macintosh). Responsibilities included diagnostics, upgrading, and hardware/software troubleshooting. Positions as technician, acting-Supervisor, and Information Services Tech, entailing responsibilities of maintaining store server, and 100+ workstations.Received commendations for excellent customer service support.

Mentored children with a Severe Emotional Disorders.Helped child develop socialization skills, dealing with conflicts, and relating with others.Participated in meetings with child, parents, and psychologists.

Learned aspects of retail sales, marketing, and customer relations.Developed skill of determining customer’s needs.