Enterprise Customer Success Manager
Current
Sep 2024 - Present
AeroLeads people directory · profile
Ray Washington Email & Phone Number
Senior Enterprise Customer Success Manager | Tech | SaaS | FinTech | 10+ years experience in closing, mitigating churn and growing accounts
at
Fonoa
1 work email found
@paypal.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior Enterprise Customer Success Manager | Tech | SaaS | FinTech | 10+ years experience in closing, mitigating churn and growing accounts
Location
Atlanta, Georgia, United States
Who is Ray Washington? Overview
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Quick answer
Ray Washington is listed as Senior Enterprise Customer Success Manager | Tech | SaaS | FinTech | 10+ years experience in closing, mitigating churn and growing accounts at Fonoa, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at paypal.com and a matched LinkedIn profile for Ray Washington.
Ray Washington previously worked as Enterprise Customer Success Manager at Fonoa and Senior Customer Success Manager, Global Enterprise Accounts at Paypal. Ray Washington holds Bachelor'S, Business Administration And Management, General from University Of Illinois Chicago.
Company email context
Email format at Fonoa
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{first_initial}{last}@paypal.com
86% confidence
AeroLeads found 1 current-domain work email signal for Ray Washington. Compare company email patterns before reaching out.
Profile bio
About Ray Washington
Accomplished sales and customer success management professional with over ten years of experience in closing, retaining, and growing high-value portfolios through strategic account planning, cross-collaboration, and data analysis. Demonstrates a strong ability to maintain industry knowledge and lead sales and success teams in revamping business reviews and fostering deeper client relationships that yield meaningful outcomes. Proven career record of driving customer satisfaction and delivering positive business results.
Current workplace
Ray Washington's current company
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6 roles
Ray Washington work experience
A career timeline built from the work history available for this profile.
Aug 2021 - Aug 2024
Client Success Manager
Uber Eats- Grow book of business through location expansion and driving ad/marketing adoption with restaurant partners - Execute data analysis to drive actionable business plans through use of Salesforce, SQL and Gainsight - Ensure 100% customer retention for book of business - Proactively identify key risks within book of business - Find opportunities to cross-sell related products by working cross-functionally to expand accounts - Proactively plan and connect with book of business through outbound phone calls, monthly reviews, and ongoing quarterly business reviews - Champion restaurant partner feedback to help drive insights - Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners
May 2019 - Aug 2021
Enterprise Sales
SaaS (Software as a Service)- Team Lead Q1 2019Worked cross-functionally with sales engineers and sales readiness departments to create strategic action goal-driven plans for prioritized accountsGrew revenue of existing clients through account management and leveraging data usage of the platformProven ability to influence account performance improvementCollaborated with digital marketing professionals to build out their social marketing strategies through the Sprout Social platformIdentified and contacted prospective clients to build pipeline through outreach to Director and C-suite contactsRan initial discovery and demo calls to identify customer requirements and expectations to make tailored product recommendationsProficient in all sales cycle phases including relationship building, negotiation, closing and follow-up
Mar 2018 - May 2019
Senior Relationship Manager
• Collaborated with high-value book of business to help them realize their full potential on the Groupon platform through product adoption, customer satisfaction, development of new sales opportunities and retention • Utilized dashboard insights to monitor business and operational impact to provide guidance and consultation• Conduct a high volume of phone calls to merchant partners with clear goals, talking points and strategies to get clients to provide valuable feedback • Identified opportunities for additional revenue potential, including up-sell and cross-sell of related products• Created and delivered strategic sales training presentations to existing representatives• Assisted in developing training processes for new and tenured relationship managers• 2017 Presidents Club Award RecipientACHIEVEMENTS:-2016 Performance: (Q1-Q4) Average of 190% to Goal per month -2017 Performance: (Q1-Q4) Average of 230% to Goal per month -2017 Presidents Club Award Winner (#1 Rep within the department)-Assisted in the development of training processes for new and existing employees.-Created and delivered strategic sales training presentations to existing representatives.
Jan 2016 - Mar 2018
Relationship Manager
• Drove merchant loyalty and retention through premium service levels• Developed familiarity with merchant’s business including but not limited to: products, consumer demographics, competitive differentiation and revenue drivers• Worked cross functionally with product department to ensure a successful launch of merchant campaigns • Advised and closed merchants on best services, deal structures and benefits of marketing with Groupon• Grew revenue of existing accounts through effective campaign optimizationACHIEVEMENTS:-2016 Performance: (Q1-Q4) Average of 190% to Goal per month -2017 Performance: (Q1-Q4) Average of 230% to Goal per month -2017 Presidents Club Award Winner (#1 Rep within the department)-Assisted in the development of training processes for new and existing employees.-Created and delivered strategic sales training presentations to existing representatives.
May 2014 - Jan 2016
3 education records
Ray Washington education
Bachelor'S, Business Administration And Management, General
University Of Illinois Chicago
High School Diploma, General
Oswego East High School
Bachelor Of Science (Bs), Business Administration, Management And Operations
University Of Illinois Chicago
FAQ
Frequently asked questions about Ray Washington
Quick answers generated from the profile data available on this page.
What company does Ray Washington work for?
Ray Washington works for Fonoa.
What is Ray Washington's role at Fonoa?
Ray Washington is listed as Senior Enterprise Customer Success Manager | Tech | SaaS | FinTech | 10+ years experience in closing, mitigating churn and growing accounts at Fonoa.
What is Ray Washington's email address?
AeroLeads has found 1 work email signal at @paypal.com for Ray Washington at Fonoa.
Where is Ray Washington based?
Ray Washington is based in Atlanta, Georgia, United States while working with Fonoa.
What companies has Ray Washington worked for?
Ray Washington has worked for Fonoa, Paypal, Uber, Sprout Social, Inc., and Groupon.
How can I contact Ray Washington?
You can use AeroLeads to view verified contact signals for Ray Washington at Fonoa, including work email, phone, and LinkedIn data when available.
What schools did Ray Washington attend?
Ray Washington holds Bachelor'S, Business Administration And Management, General from University Of Illinois Chicago.
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