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The Broadcom software portfolio includes category-leading business-critical software that enables scalability, agility, and security for the largest companies in the world. With an engineering-centered culture, Broadcom continues to innovate its comprehensive software portfolio of infrastructure and security software, including Network Monitoring, Cybersecurity, Value Stream Management, AIOps, DevOps, Mainframe, and Payment Security. You can learn more about Broadcom’s software portfolio by clicking on the links in the “Featured” section. Don’t hesitate to contact me if I can be of assistance.
Broadcom
View- Website:
- broadcom.com
- Employees:
- 40919
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Principal, Customer Success ManagerBroadcom Jul 2016 - PresentNew YorkResponsible to help our most strategic customers derive highest value from their Broadcom portfolio.The Broadcom software portfolio includes category-leading business-critical software that enables scalability, agility, and security for the largest companies in the world. With an engineering-centered culture, Broadcom continues to innovate its comprehensive software portfolio of infrastructure and security software, including Network Monitoring, Cybersecurity, Value Stream Management, AIOps, DevOps, Mainframe, and Payment Security.As a trusted partner to our customers who need to navigate complexity and move their business forward, Broadcom continues to innovate and invest in infrastructure and security software that is the foundational layer of information technology and services.Only Broadcom offers category-leading software for cybersecurity, infrastructure software, mainframe, and payment security via a simplified flexible business model designed to scale and meet business-critical enterprise needs.
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Sr. Customer Success ManagerCa Technologies Jul 2016 - Jul 2017New YorkDrive all post-sales activities for customers within the North East region including the proactive management of business critical incidents that affect customers' successful use of CA Technologies solutions. Orchestrates a positive and integrated customer experience; and executes on programs to help drive adoption and ensure positive renewal outcomes. Gains and leverages account intelligence to drive best practices which helps customers maximize value – both real and perceived – of licensed software. -
Director Of OperationsBrash Concepts/Virtual Voice Versatility Jun 2014 - Oct 2015Greater New York City Area• Scoped, crafted SOWs, sold and subsequently lead service delivery of various IT projects to include network redesign/upgrade, IT refreshes, new office setups, low voltage cabling installations, Performed on-boarding for all new IT customers• Introduced IT Service recurring revenue model and converted 40% of IT client base from ad-hoc monthly to subscription billing, which increased annual billing by 25% and produced a more predictable revenue stream• Initiated standardized methods and for costing, quality and deliverables for the Field Services group for W-2 and subcontracted engineers to achieve higher margin potential, streamline job quoting and minimizing job site errors• Directed daily support operations comprised of Network Operations Center 24x7 Helpdesk, Dispatch Field Services and Client Services• Monitored performance of Tier 1 vendors through established governance structure that included monthly service level, contract change, issue management, and financial reviews, as well as quarterly executive meetings to ensure customer expectations were met or exceeded• Managed internal migration project which consolidated various point IT solutions to the ConnectWise IT platform. Performed system administrator duties for ConnectWise after the migration. Delivered continuous improvement project management to progressively integrate the CRM solution into all business operations• Developed written installation process and training procedures for VoIP product -
Senior Manager OperationsCustom Computer Specialists Jan 2008 - Dec 2013Hauppauge•Accountable for profit, loss, and management for all project work in fulfillment of customer orders. Instigated a rigorous project standards protocol focused on requirements definition, consistent milestone events and chronology and concise project closure/signoff standard. Decreased project duration by 20% and Increased project margins by 30%•Envisioned, initiated and managed operations of a support team that delivered a high quality customer experience. Start-up activities included recruiting, hiring and training a team of support analyst•Orchestrated turnaround of an underperforming support organization achieving or exceeding all key KPI. Defined and documenting Standard Operating Procedures, revamping call and ticketing handling processes, implementing a change management and run book update process, rerouting the call tree sequences, deploying a new customer on-boarding and a controlled dispatch procedure•Implemented a site assessment process for new customers that documented the “current state” and defined remediation necessary to meet the supportable standard. Established and conducted onsite “go-live” meetings with new customers to outline the services and operational expectations. Instituted a Quarterly Business Review schedule, per customer, whereby we delivered regularly operational updates and reports•Directed a software selection process. Led subsequent process definition and implementation of a ticket tracking system (Autotask) which increased problem and incident tracking capability•Responsible to define key metrics and implement a data collection strategy. Daily metrics were monitored for corrective actions. Monthly, quarterly and annual metrics were synthesized and presented to senior management•Annually generated > $750K in project work, > $500K in add-on product sales and > $250K in training services. Developed and managed a portfolio of $800K recurring revenue in a packaged offering -
Resource DirectorCa Technologies Jan 1991 - Sep 2006Islandia, NyDirected resource scheduling for over 400 technical resources to optimize billable utilization. Managed a national cross reference scheduling process that increased billable utilization from 71% to 85%
Ray Scott Skills
Ray Scott Education Details
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Organizational Management -
System Engineering
Frequently Asked Questions about Ray Scott
What company does Ray Scott work for?
Ray Scott works for Broadcom
What is Ray Scott's role at the current company?
Ray Scott's current role is Principal, Customer Success Manager, Broadcom software portfolio | Connecting Everything.
What is Ray Scott's email address?
Ray Scott's email address is rs****@****ine.com
What is Ray Scott's direct phone number?
Ray Scott's direct phone number is +163190*****
What schools did Ray Scott attend?
Ray Scott attended Saint Joseph's College, United States Military Academy At West Point.
What skills is Ray Scott known for?
Ray Scott has skills like Program Management, Professional Services, Business Analysis, Management, Team Leadership, Solution Selling, Enterprise Software, Vendor Management, Process Improvement, It Strategy, Saas, Software As A Service.
Who are Ray Scott's colleagues?
Ray Scott's colleagues are Sazani Bin Shafie, John Kimaru, Christophe Dantec, Abigail Shrader, Paul Bui, Ramesh Kumar, Mauricio Diehl.
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