Ray Scott Email & Phone Number

New York

Responsible to help our most strategic customers derive highest value from their Broadcom portfolio.The Broadcom software portfolio includes category-leading business-critical software that enables scalability, agility, and security for the largest companies in the world. With an engineering-centered culture, Broadcom continues to innovate its.

New York

Drive all post-sales activities for customers within the North East region including the proactive management of business critical incidents that affect customers' successful use of CA Technologies solutions. Orchestrates a positive and integrated customer experience; and executes on programs to help drive adoption and ensure positive renewal outcomes..

Greater New York City Area

• Scoped, crafted SOWs, sold and subsequently lead service delivery of various IT projects to include network redesign/upgrade, IT refreshes, new office setups, low voltage cabling installations, Performed on-boarding.
• Introduced IT Service recurring revenue model and converted 40% of IT client base from ad-hoc monthly to subscription billing, which increased annual billing by 25% and produced a more predictable revenue stream
• Initiated standardized methods and for costing, quality and deliverables for the Field Services group for W-2 and subcontracted engineers to achieve higher margin potential, streamline job quoting and minimizing job.
• Directed daily support operations comprised of Network Operations Center 24x7 Helpdesk, Dispatch Field Services and Client Services
• Monitored performance of Tier 1 vendors through established governance structure that included monthly service level, contract change, issue management, and financial reviews, as well as quarterly executive meetings to.
• Managed internal migration project which consolidated various point IT solutions to the ConnectWise IT platform. Performed system administrator duties for ConnectWise after the migration. Delivered continuous.

Hauppauge

• Accountable for profit, loss, and management for all project work in fulfillment of customer orders. Instigated a rigorous project standards protocol focused on requirements definition, consistent milestone events and.
• Envisioned, initiated and managed operations of a support team that delivered a high quality customer experience. Start-up activities included recruiting, hiring and training a team of support analyst
• Orchestrated turnaround of an underperforming support organization achieving or exceeding all key KPI. Defined and documenting Standard Operating Procedures, revamping call and ticketing handling processes.
• Implemented a site assessment process for new customers that documented the “current state” and defined remediation necessary to meet the supportable standard. Established and conducted onsite “go-live” meetings with.
• Directed a software selection process. Led subsequent process definition and implementation of a ticket tracking system (Autotask) which increased problem and incident tracking capability
• Responsible to define key metrics and implement a data collection strategy. Daily metrics were monitored for corrective actions. Monthly, quarterly and annual metrics were synthesized and presented to senior management

Islandia, NY

Directed resource scheduling for over 400 technical resources to optimize billable utilization. Managed a national cross reference scheduling process that increased billable utilization from 71% to 85%

Bachelors Of Science, Organizational Management

Activities and Societies: The Society for Human Resource Management (SHRM)

System Engineering

Activities and Societies: Army Football