In this role, my responsibilities include:- Cold Calling: Conducting outbound calls to a targeted list of potential consumers, introducing them to our insurance products, and qualifying leads based on their needs and interests.- Warm Call Screening: Handling inbound inquiries from individuals interested in our insurance offerings, understanding their requirements, and facilitating seamless call transfers or scheduling appointments with our sales agents.- Lead Management: Ensuring our agents have a steady stream of qualified leads by accurately documenting call outcomes, maintaining CRM updates, and coordinating appointment schedules.- Performance Tracking: Meeting and exceeding weekly and monthly targets for call transfers and appointments, while continuously improving telemarketing strategies through regular training and feedback.

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In my role as a Telemarketing/Sales Scheduler, I've conducted telemarketing on cold calls targeting consumers aligned with the company's needs. I've efficiently screened calls, executed numerous successful transfers, and arranged appointments for specialized agents. Through this experience, I've honed my ability to navigate objections and rejections adeptly, maintaining a positive and motivated demeanor throughout.

Our company has been established through collaboration with independent delivery professionals to create an integrated logistics branch servicing both "Sugar Med" and various other stores in Khartoum, extending our reach to serve customers across all states of Sudan.

• I've used to contact the academic secretary for each batch in various universities, and createdquestionnaires to determine students' needs regarding references and equipment, as well as the most suitable prices for them.• Additionally, I've worked diligently to evaluate and enhance my brand, "Sugar Med," and ensure its accessibility to all students.• After one year in 2021, I gained recognition across Khartoum and the River Nile States. In the following year, my books reached every state and remote area in Sudan.

Sudan's first and largest e-learning platform