Senior Consultant
Application support, support for incident management, analysis, and resolution of technical issues. Communication with the business and IT team in terms of status updates. Ticketing through a custom monitoring tool and ensuring proper updates are sent on a timely basis in case of delays and technical errors and mailbox monitoring daily. On-call support during weekends and shift basis support in weekday business hours, we work for UK, US, APCF, AUS, JP, and SG clients on rotational shift basis support. Disaster management during P1 tickets and recovery for production environments for critical jobs on a priority basis and update ticket comments. Here at Goldensource we mostly handle banking and asset management clients dealing with data like BONDS, EQUITY, etc. Involvement in weekend activities such as patching and version upgrades, deployment support for all environments such as prod and non-prod servers (server re-starts and sanity checks frequently). FTP and S3 bucket management to ensure timely arrival and disbursement of files downstream and sent to the upstream after processing. Data monitoring through SQL database and workbench to keep track of workflow completion and resolve any error that occurred in the process, being in touch with the relevant product team and business team to provide fixes for the issues and document the process. Training and support for freshers and juniors in terms of KT and guidance whenever required, provide shift schedule for every week for client assignments for the team. Monitoring – monitor and resolve system and application alerts Incidents and service requests – review, troubleshoot and resolve issues reported by customers End-to-end troubleshooting – standard L1/L2 support Deep dive on recurring issues and long-term fixes,
