A polite, well-spoken, hard working person, with 7 years experience working in a busy, high-end 5* hotel and competently looking after the needs of all patrons. Attentive at all times with a willing and helpful manner that is required to answer phone calls, taking reservations and prepare bills.Always approachable, cheerful and possessing good observation skills. • Providing a warm welcome for customers• Full product knowledge of all hotel facilities and services• Cash handling• Handling food and drink orders, serving customer requests to the standards required• Serving tables in numerous venues at the same time, ensuring customer satisfaction throughout. • Building relationships with regular customers• Ensuring timely delivery of all food and beverage items to customers• Full understanding of menu content; keeping up to date with all menu changes and daily specials• Making recommendations from the menu if requested• Answering guest queries in a polite and helpful manner• Passing food orders through to the kitchen staff promptly • Providing a warm welcome for customers.