• Skillfully handling Core Module(Finance and Billing); solution designing HLD; verifying complete Solution of CRM and billing as per business requirement. Analyzing the technology environment; analyzing enterprise specifics• Analyzing and documenting requirements; setting the collaboration framework; creating a solution prototype; anticipating technology selection. Controlling solution development• Reviewing the business requirements specifications and use cases. designing end-to-end IT solutions for projects, integrating multiple systems , and ensuring that designs adhere to agreed design standards and methods•Provide technical leadership on projects, managing subject matter experts and application designers to ensure the coherency of end-to-end designs. Ensuring that compliance to design is tracked through the project life-cycle through to deployment• Manage the solution design throughout the project life-cycle through to deployment, ensuring that any defects are identified and resolved throughout the process. Ensure that proposed technical changes are assessed appropriately for the impact and cost to IT systems Ensure that the end-to-end design documentation is maintained and kept up to date• Providing technical leadership, governance, and architecture guidance for IT's strategic technical direction in line with the company's overall business strategy

 Monitoring all level System resources and mode of operations to suggest the relevant changes. Taking care of all level issues of CBS, IPCC, Billing, OCS, and Mediation. Incident reports and RCA in case of an incident.KPI service report Taking care of the service quality and maintain the SLA as per agreement. Determine the service scope and perform the periodic check to ensure compliance with the agreed SOW Taking care of all levels of requirements. Prepare PS and conduct UAT’s with the customer of every change Taking care of all levels of configurational issues, Operational include Servers, Infrastructure and applications.  Taking care of completely new product requirements. Define the complete flow of product Taking care of all issues related to Charging and billing systems Escalate issues to product development (RND) when necessary and serve as a conduit between the customer and product development team Participate in customer meetings, training sessions, and other forums as a technical product expert

 Competently provided Scoping, requirements analysis and implementation for Omantel in CRM Project (Customer Management, Task Management, Inventory, User Management, Back Office management, MNP). Preparing and reviewing and finalization of LLD, HLD and approvals with the customer as well as integration touchpoints and finalization with a third-party vendor. Manage the customization of modules as per client requirements Manage customer requirements and scope during the project of assigned modules. Prepare PS as per functional requirement specification document and get it approved by the customer. Conduct training sessions with customers and manage all the requirements during the session. Translate business requirements into technical requirements.  Preparing application acceptance test case procedures documents in liaison with the customer. Technical redness, execution and monitoring report. Manage UATs for Customer Management, Order Management, Sales Management, Resource Management, Mobile Number Portability and Complaint Management. Sign off functional documentation of each module and quality test done for every module. Provide support to stakeholders within-group.

CBS Infrastructure Support At Telenor

IPCC Project Telenor Paksitan-Working on Information Security -Giving complete training about security of application -Preparing complete report about security hardening.-I have worked and done the the Quality mangement system for IPCC Telenor-Meet the customer requirement, finalize it and MAP it in ATP cases-Done the UAT with customer about quality management

Responsibilities/Accomplishments: • Competently provided support to Zong CMPAK (Pakistan) in maintenance and support of IPCC (internet protocol contact center) a WAS and VDI (cloud computing infrastructure) of call center and also looked after all A & S (application & software). Actively interacted with customer and HQ for IPCC and IVR products, provided WAS support, IPCC-CSP application consultancy, VDI support, new patch installation and switch configurations• Capably managed site survey and coordination with subcontractors for deployment and installation of equipment. Looked after OS Installation on Huawei E-6000, E-9000, RH5885 and ATAE Blade Servers and Installation of all related Software including AntiVirus, UltraPath and Microsoft SQL Server. Expressly supervised configuration of Huawei s6900 and HVS 18500 Storage which included Creation of RAID, Creation of LUN, Creation of host and host Group, Mapping all LUNs with their Respective Blade Server. Successfully conducted acceptance cases (UAT) with customers•Expertly handled expansion of s6900 Storage and all related configuration, Network appliances (Switches and Firewall) configuration and managed CBS NE’s backups and restoration. Adeptly handled CBS ICheck Inspection tool, trouble tickets, business configurations, patch installation version upgrade, bulk provisioning and hardware installation of ATAE racks of Lahore region

Responsibilities/Accomplishments:• Implementation of complete CRM (Number Portability ,Stock Management,User Management ,Order management, Account management, Back Office management, Bulk Ordering).• Manage the customization of these modules as per client requirement, conduct business UATs with the customer and provides training's to end-user• Manage customer requirements and scope during the project of assigned modules. Prepare PS as per functional requirement specification document and get it approved from customer. • Conduct training session with customer and manage all the requirements during session• Preparing application acceptance test case procedures documents in liation with customer . technical readiness, execution and monitoring report. Manage UATs for Customer Management, Order Management, Sales Management, Resource Management, Mobile Number Portability and Complaint Management• Technical Readiness team formations pertaining to the area of new releases.• Test case scenarios and data finalization for technical readiness.• Technical readiness execution, monitoring and reporting.• Preparing Applications Acceptance Test Procedure documents in liaison with customer• Conducting UATs for Customer Management, Order Management, Sales Management, Resource Management, Mobile Number Portability and Complaint Management • Conducting Customer (Sales, Back office and Contact Centre Teams) overview Trainings for Customer Management, Order Management, Sales Management, Resource Management, Mobile Number Portability and Complaint Management• Operation Guides and Training materials preparations for Product Catalogue, Order Manager, CRM and MNP Backend process, and Handling Complains and Integration Exceptions• Operation’s Team Training and UAT for Operational areas

Major Responsibilities Include• implementation,operational support for CRM, Stocks Management,TBO(Back office), Billing, Products & Services Management,TPF Management • Define the client technical, interfacing, and operational support and constrains from business aspects• Assist / Define in developing implementation plans• Coordinating with client business and define what the system should do in the area of expertise• Advice the client on means to close requirements and application gaps and to provide information and knowledge about the system under implementation• Participate in customer training and knowledge transfer• Participate in system testing and UAT's with customer.• Provide post implementation functional support.(Open)1 project

Description: Account SpecialistAccount Specialist Job Purpose: Serves customers by completing enrollments and conversion mailings; responding to requests; resolving complaints; maintaining quality service.EXPERTISE : • Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.• Completes enrollments by analyzing and auditing documents, tapes, and transmissions; researching and resolving processing problems.• Completes conversion mailings by coordinating requirements; developing plans.Provides information by collecting, analyzing, and summarizing information; responding to requests.• Resolves complaints by investigating issues and composing responses; referring non-standard complains and potential lawsuits to legal or government affairs departments.• Maintains quality service by monitoring standards; advising supervisor of potential problems.• Prepares reports by collecting and analyzing information• Updates job knowledge by participating in educational opportunities.• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.