As a full-time Operations Manager at HM Revenue & Customs since November 2016, I have effectively balanced strategic and operational priorities, enhanced customer service strategies, and overseen governance, risk, and compliance in tax matters. My role encompasses managing deadlines, quality, budgeting, resourcing, and planning, as well as handling HR, performance management, recruitment, and financial accounts, including AR/AP and balance sheets.In addition to this role, I also served as a part-time Team Lead at Sopra Steria, a leading European Digital Services company. I managed a confidential Bio Forensic Project, utilizing innovative technologies to enhance bio-analysis capabilities and reduce processing time by 50%. My responsibilities included stakeholder management, training, negotiations, HR, quality assurance, and KPI management.
Listed skills include Teamwork, Leadership, Organization Skills, Interpersonal Communication, and 1 others.