Raza Syed Email & Phone Number

In my current role, I balance strategic and operational priorities while working on a high-profile confidential contract related to customer service. I lead by advocating for change and shaping customer service strategies. I foster a team environment, developing leadership skills and supporting ambitious change management. I prepare weekly and monthly operational reports, ensuring compliance with government policies and regulations. I address customer service issues, enhancing satisfaction… Show more In my current role, I balance strategic and operational priorities while working on a high-profile confidential contract related to customer service. I lead by advocating for change and shaping customer service strategies. I foster a team environment, developing leadership skills and supporting ambitious change management. I prepare weekly and monthly operational reports, ensuring compliance with government policies and regulations. I address customer service issues, enhancing satisfaction scores through efficient use of technology and strong customer relationships. I ensure legal and regulatory compliance and implement policies to maximize output. Show less

West Yorkshire, England, United Kingdom

Part time team lead for a confidential Bio Forensic Project under one of top 5 European Digital Services companies. Internal and external stakeholder management. Maximise the use of digital services and development to meet the demand.Dealing with training, HR, resources, quality and KPI.

Belfast, Northern Ireland, United Kingdom

Dealing with customer sensitive/confidential information on behalf of GOVT. Assessing entitlementRectifying fraud activitiesUpdating relevant GOVT DBMS (data base management server)Interacting with multiple stakeholders using tools

Certificate, Digital Forensics Examiner, A

Certificate, Accounting And Finance, A

Activities and Societies: Fundamental Principles of AML/CTF

Mba, Banking And Finance, A

Bachelor'S Degree, Business Administration, Management And Operations

Diploma, Digital Forensics Examiner, A