Raza Ali Sayed Email and Phone Number

● Manage the renewal process for a portfolio of key accounts, ensuring timely and accurate renewals.● Develop and maintain strong relationships with customers, addressing their needs and resolving issues promptly.● Prepare and send renewal notifications, negotiate terms, and follow up with customers to ensure retention.● Collaborate with sales, finance, and support teams to streamline the renewal process and improve customer satisfaction.● Generate and analyze reports on renewal rates, customer feedback, and performance metrics to identify trends and areas for improvement.● Train and mentor junior staff, fostering a culture of continuous learning and development.

● Catered to elite customers and resolved complex escalations, ensuring high satisfaction.● Created comprehensive MIS reports, providing valuable insights for data-driven decision-making. ● Delivered weekly presentations to department heads and managed logistics for delivery and pickup branches, ensuring efficient operations.

● Addressed a wide range of customer inquiries, maintaining trust and satisfaction with accurate, timely responses.● Effectively resolved shipping queries and meticulously documented critical details for transparency and accountability. ● Expertly managed escalations, showcasing dedication to exceptional service in challenging circumstances. ● Consistently exceeded service level expectations, ensuring total customer satisfaction.