• Part of the Leadership Team and actively involve in drafting policies and collaborate with the Managing Director to meet the org goals.• ERP-QAD consultation and migration from Oracle E1 to QAD• Handling Temporary Service Agreement closure after the acquisition of the factory which involve Data Center migration and Network Implementation within stipulated time.• QAD 2021. AUX Implementation.• Written policy, procedure and manuals governing internal IT use.• Maintained… Show more • Part of the Leadership Team and actively involve in drafting policies and collaborate with the Managing Director to meet the org goals.• ERP-QAD consultation and migration from Oracle E1 to QAD• Handling Temporary Service Agreement closure after the acquisition of the factory which involve Data Center migration and Network Implementation within stipulated time.• QAD 2021. AUX Implementation.• Written policy, procedure and manuals governing internal IT use.• Maintained camera and physical security systems.• Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.• Conferred with executives to advice and plan for short-term and long-term IT system upgrade needs.• Managed network and system performance, conducting troubleshooting, security patching and maintenance.• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.• Setting up and managing QAD Cloud adaptive ERP• SD-WAN installation and Maintenance• Periodic Data Backup and Disaster Recovery• Microsoft Office Administration.• IT asset inventory Management• Managing multiple virtual meeting platforms like MS Teams, Zoom, Webex, google meet etc.• Configuration of Routers and Switches.• Troubleshooting all the network and ERP related Issues Show less

• Closely collaborated with project members to identify and quickly address problems.• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.• Day to day ERP tasks and troubleshooting.• Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.• ERP best practice… Show more • Closely collaborated with project members to identify and quickly address problems.• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.• Day to day ERP tasks and troubleshooting.• Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.• ERP best practice implementation and regular clean up as per industry standards.• Installed and managed audiovisual equipment.• Oversaw IT department operations and training.• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.• Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.• Interviewed, hired, trained, and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.• Assessed existing systems including billing automation, accounting and real-time reporting and analytics capabilities, delivering updates for security purposes. Show less

• Managing a Team of 12 Engineers ensuring Infrastructure Service in more than 30 Countries.• Ensuring 24*7 Service deliveries to customer.• Day-to-day co-ordination and follow ups with ISPs for Circuit deliveries/upgrades.• Database maintenance and regular updating POs/CAF issued to ISPs.• Database of billing cycles of all links and updating them based on renewal POs.• Capacity planning of existing links with respect to current utilization… Show more • Managing a Team of 12 Engineers ensuring Infrastructure Service in more than 30 Countries.• Ensuring 24*7 Service deliveries to customer.• Day-to-day co-ordination and follow ups with ISPs for Circuit deliveries/upgrades.• Database maintenance and regular updating POs/CAF issued to ISPs.• Database of billing cycles of all links and updating them based on renewal POs.• Capacity planning of existing links with respect to current utilization trends.• Preparation of ISP wise Monthly uptime report of all Circuits.• Preparing proposals for customers as per the business requirement regarding bandwidth upgradation of leased lines. • Preparing monthly shift Roster for the team to ensure the availability of manpower 24*7.• Taking care of the deployment of Engineers from the team for various offshore/nearshore projects.• Monitoring Alerts generated by Managing NMS using monitoring tools like StableNet and SCOM.• Performing troubleshooting tasks for connectivity, speed, packet loss issues and high utilization issues.• Resolving complains under defined SLA parameters with complete customer satisfaction.• Managing and Troubleshooting Operations on Routers and Switches like Password Recovery, Back up & Restore of Configuration files.• Configuring and Managing Wireless Network on Aruba Networks (Access Points and Controllers).• Managing and installing servers• Desktop level Support • Application Support• Outlook troubleshooting and Support• MS-Lync Troubleshooting and Support Show less

• Performed scheduled service work, including installations, testing and repairs.• Executed troubleshooting and server support, including in-person and remote situations.• Wrote instruction manuals and technical guidance for preventive maintenance of Servers, Routers, Switches, Aps, DBs etc.• Monitored ongoing technical compliance with applicable laws and regulations.• Provided technical support in both on-site and telephone consultations.