Razan Bakri Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

سوريا

• Monitoring both individual and team job performance metrics.
• Supervise & oversee daily internal work.
• Reinforce customer service standards and ensure all employees are focused on always serving the customer.
• Follow up the processes of delivering devices & equipment to the new employees & handing over from the resigned ones.
• Establish performance goals according to company philosophy for employees’ assigned role.
• Coordinate workflow & collaboration between team members.

Damascus, Damascus Governorate, Syria

• Manage lots of customer calls in a timely manner.
• Identify customers' needs, clarify information, research every issue and provide solutions.
• Keep records of all conversations in our call center database in a comprehensible way.

Damascus, Damascus Governorate, Syria

• Supervisor of 10 employees within the service center.
• Managing personnel affairs & solving problems within the center.
• Supervise the work and mechanism of creating smart cards within the center.

Damascus, Damascus Governorate, Syria

• Transfer data from identification paper into computer files or database systems using keyboards, data recorders & scanners.
• Upload the data to the smart card information.
• Dealing directly with clients & entering their personal and required data to company's system.

Damascus, Damascus Governorate, Syria

• Welcoming visitors and clients - answering phone calls and emails.
• Manage the monthly agenda and arrange appointments.
• Follow up patient payments and warehouse bills.
• Scheduling appointments - Organizing and keeping patient records and entering patient data in the Thuraya program for dental clinics.