Razan Bakri Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

سوريا

• Monitoring both individual and team job performance metrics.• Supervise & oversee daily internal work.• Reinforce customer service standards and ensure all employees are focused on always serving the customer.• Follow up the processes of delivering devices & equipment to the new employees & handing over from the resigned ones.• Establish performance goals according to company philosophy for employees’ assigned role.• Coordinate workflow & collaboration between team members.

Damascus, Damascus Governorate, Syria

• Manage lots of customer calls in a timely manner.• Identify customers' needs, clarify information, research every issue and provide solutions.• Keep records of all conversations in our call center database in a comprehensible way.

Damascus, Damascus Governorate, Syria

• Supervisor of 10 employees within the service center.• Managing personnel affairs & solving problems within the center.• Supervise the work and mechanism of creating smart cards within the center.

Damascus, Damascus Governorate, Syria

• Transfer data from identification paper into computer files or database systems using keyboards, data recorders & scanners.• Upload the data to the smart card information. • Dealing directly with clients & entering their personal and required data to company's system.

Damascus, Damascus Governorate, Syria

• Welcoming visitors and clients - answering phone calls and emails.• Manage the monthly agenda and arrange appointments.• Follow up patient payments and warehouse bills.• Scheduling appointments - Organizing and keeping patient records and entering patient data in the Thuraya program for dental clinics.