• Handling New Business processing and proposals within the benchmark set• To ensure compliance to regulatory guidelines • To continuously improve and provide a competitive standard of service as per benchmarks and objectives set• Correspondences & complaints handling• Responsible to assist walk in agent & customer• Respond promptly to enquiries through emails & call from agent, customer & call centre• Preparing monthly reporting for Management• Preparing master policy for each scheme• Ensure effective efforts in improving processes in system enhancements and implementation of new methods/technologies to support business growth and customer expectations• Performing UAT & testing of system• Involved in eWorkflow project (Tester & coordinator for new system for New business department)• System support for dothsphere system (eWorkflow)

• Process of insurance cases or proposal based on scanned documents received according to the set guidelines and rules. • Monitor operation effectiveness on credit control for Group Mortgage Term Assurance (MRTA) & Group Mortgage Term Takaful (MRTT) business • Provides Operation Support• Monitor for excess payment : Dealing with Credit Support Administration (CSA – iCIMB) & Finance Department to get information & closed the case immediately  Instruct bank to proceed with Debit Advise for the excess payment  Perform refund & sent cheque to bank or customer• Monitor for short payment : Dealing with Credit Support Administration (CSA – iCIMB) & Finance Department to get information & closed the case immediately Investigate the reason of short payment & find the solution to settle it. Instruct disbursement unit (bank) to topup the balance of short payment• Monitor for potential NTU & loan facility cancelled Perform withdrawn for all cases without payment that Acceptance Letter is more than 12 months Prepare “Not taken up” letter to customer & notify Bank by listing• Monitor Incomplete Listing : Compile & sent incomplete listing to CSA based on weekly basis. Monitor & complete the case if requirement needed submitted by bank Follow up closely with person in charge for every case (CSA & RCAD)• Ensure reports to be submitted to relevant parties on timely basis (CIMB BANK – CSA)• Respond promptly to enquiries through emails & call from team members, bank & we care centre• Work closely with CSA (Bank) & Finance to resolve a problem & close the case

• Process of insurance cases or proposal based on scanned documents received according to the set guidelines and rules. • Provides operation support• Record, produce and prepare any statistics, report and information required by theManagement• Support supervisor to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where appropriate.• Undertake projects / other work and duties allocated by management as and when required.• Respond promptly to enquiries from emails & call center• Review on the new product spec whenever launch of new products• Exceptional Handling of cases that requires extra processing• Master in Conditional Acception Letter processing (Part of underwriting job)• Conduct training to staff whenever necessary• Selected as Social Committee for company and organizing activities for staff