Razane Zeid Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Developed Engagement program and activity plan for the team, covering 10+ different activities.• Streamlined performance appraisal cycle resulting in a 30% increase in employee satisfaction.• Assisted in talent acquisition for 30+ new hires.• Handled disciplinary actions and grievances, resulting in a 60% decrease in employee conflicts.• Controlled the employee offboarding process for 100+ leavers.• Developed staff induction and employee handbook for 100+ new joiners.• Monitored staff transfer for internal moves, overseeing 50+ successful transfers.• Supervised the probation process for new hires, ensuring a 90% retention rate after probation.• Reviewed promotion and increment requests, approving 80% of requests based on performance.• Managed all the staff certificates and letters, ensuring 100% compliance with documentation requirements.• Followed up with medical insurance company for 100+ claims.• Collaborated on implementing SAP for HR, covering 1200+ employees.• Increased adherence to policies and procedures through counseling, resulting in a 50% reduction in policy violations.

Dubai, United Arab Emirates

• Headhunted potential candidates through various databases and employment platforms, resulting in 10 successful hires.• Conducted interviews and sorted applicants to fill vacancies, selecting 10 qualified candidates.• Assessed applicants’ knowledge, skills and experience.• Improved recruitment process efficiency, providing detailed recruitment reports monthly, resulting in a {30%} reduction in time-to-hire.• Headhunted potential candidates through various databases and employment platforms, resulting in 10 successful hires.• Conducted interviews and sorted applicants to fill vacancies, selecting 10 qualified candidates.• Assessed applicants’ knowledge, skills and experience.• Improved recruitment process efficiency, providing detailed recruitment reports monthly, resulting in a {30%} reduction in time-to-hire.

Lebanon

Bikfaiya, Mount Lebanon, Lebanon

• Welcome customers at Alfa Store and responds to their needs adequately• Collect customers’ payments and delivers money to the bank on a daily basic• Communicate customers’ claims and propositions and send claims to the concerned team• Ensure a proper daily cashier closure• Report constantly and in due time about anomalies and alerts• Ensure individual reporting and proper maintenance of accounts• Ensure the proper sales and after sales activity• Suggest customer service and sales improvements• Give a feed-back about future needs & expectations of customers to the Store Leader• Consolidate the daily, weekly & monthly statistics

Beirut, Lebanon

• Respond to clients’ issues and needs.• Communicate customers’ claims and suggestions to the concerned entity.• Mentor and coach new recruits by facilitating their integration within the work environment and supporting them to understand the job’s requirements.

Beirut, Lebanon

• Arrange accounting documents by sequence• Archive• Match cash statement with related bank advices• Perform banks reconciliation to the company accounting system