Raza Safdar Ali Email and Phone Number

• Provide Excellent customer service with the ability to develop meaningful and loyal client relationship.• Ability to work in a fast-paced environment and handle multiple tasks efficiently• Ability to manage basic store operations• Updated customer database on a daily basis• Created attractive merchandise displays with strategic product placement that attracted customers into the store maximizing purchases• Recommended new products and upcoming events to customers• Responded accurately and professionally to all customer queries• Guided customers on purchases based on interests, promotions, and other sales and preferential parameters.• Responsible for reaching and exceeding personal sales goals.• Drive the store opening and closing procedures.• All other duties as assigned by Manager.

• Attendance Management System• Leave Management System• Document Controller

HR Business Partner :• Requisition Analysis.• Sourcing.• Evaluate and short listing of resumes.• Recruitment.• Initial Interviews from department Head and HRD.• Arrange/schedule Final Interview’s with COO. • Placement and Induction.• Documents collection from selected candidates.• Prepare all new hire paperwork.• Reference and Documentation Check.• Update employee’s personal record in Oracle Base System (On Boarding).• Managing day to day HR activities for example (Internal Transfer’s, Termination’s etc.• Controlling attendance & leaves management for given department.• High coordination with department’s Time Keepers & Coordinator’s.• Drafting and advertising different job ads on different electronic and print media.• Drafting of offer letter/appointment letters, Minute Sheet’s & Circular.• Any additional responsibilities as assigned by Management• Schedule and organize interviews

• Inspect building & structures daily • Received daily complaints from residents and conveyed to P.A.M for actions.• Maintained a complaints log for reference.

• Responded to Customer Queries• Investigated on issues and escalated the concern to relevant authorities.• Maintained the KPIs given by supervisor and made sure the customer is Satisfied• Facilitated Manager Callbacks, effectively handled irate customers.

Receives, processes and verifies the accuracy of orders from customers utilizing the organizations’s internal CRM/mainframe systems and customer purchase orders.• Initiates required action for response to customer service requests for order changes, including the customer information files and communicates changes to the appropriatepersonnel/departments.• Ensures and provides quality service to both internal and external customers.• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports• Performs assigned system maintenance to various electronic order files.• Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.

Interview clients (both owners and prospective owners) to determine their specific timeshare property needs• Respond to inquiries regarding available timeshare properties, their locations and features and benefits• Develop referrals or / and leads through client contact and cold calling activities and perform regular follow up activities• Fulfil clients’ requests regarding property pricing, property maps, descriptions and network information• Develop strategically layered questions to determine each clients’ specific requirements• Schedule appointments with prospective clients and create and deliver timeshare property presentations to them• Provide clients with information on fixed ownership plans, factual ownership and point-based plans• Conduct and manage business transactions by thoroughly reviewing loan applications and financial documents• Formulate strategies to analyze problems and overcome timeshare management problems• Complete purchase summary worksheets and develop plans to minimize cancellations and provide comprehensive owner assurances• Explain the features, advantages and benefits of properties and advocate appropriate amount of points to accommodate both owners and prospective owners• Provide clients with information of financing options and assist them in obtaining them• Create timeshare contracts and monitor them to minimize rescission decisions and ensure timeliness of closings• Ascertain that all correlating paperwork and documentation is completed within the provided timeline