Portside is developing a modern cloud-based platform to support processes, operations, communication, reporting and analytics for the global business aviation industry.

BCD Travel is one of the world’s leading corporate travel management companies (TMCs) that helps corporate clients travel smart and achieve more.Managed a 50+ engineering off-shore team (Development, QA, Dev-Ops, Tech Support) based in Eastern Europe and US that has been building mission-critical modern web applications and API technologies for BCD partners, travelers, and agents that handle millions of transactions a year.• Hands-on recruitment and on-boarding of the teams from scratch in Ukraine• Managed the delivery of the award winning AgentSourceBooking Platform and BCD Hotels/Car/Air API across multiple geographic locations (Ukraine, Russia, USA)• Established and/or improved team's culture, processes and best practices• Performed technical product management for various hotel roadmap items (API integration with various 3rd party vendors: Amadeus / Sabre / TravelPort GDSes; Expedia, HCROPO and HRS HBAs; RateTiger Extranet; Payment Solutions. • Was responsible for the BCD Hotels API (API design, product management, documentation, supporting consumers on all phases of their integration, release notes, etc).• PCI and GDPR compliance (various degree of participation throughout the years)

GetGoing, Inc. is a travel technology startup company creating a radically better online discovery, shopping and booking experience for leisure and corporate travellers.In addition to managing the QA team, inherited the following:• Services integration and management (both integrating various APIs from travel content providers and maintenance / improvement of our own external APIs)• Back-end and mid-office development team management• Management of operations, including the deployment and site monitoring

GetGoing, Inc. is a travel technology startup company creating a radically better online discovery, shopping and booking experience for leisure and corporate travellers.• Performed white-box testing of back-end components while getting up to speed on the technology and product• Designed and developed python + selenium automation framework for testing the web flow, automated some test scenarios• Built from ground up and managed an off-shore QA team consisting of highly talented and capable black-box, white-box and automation engineers of different levels from Junior to Leads• Established efficient agile development process to achieve quality bi-weekly production releases greatly reducing number of production issues• Trained and mentored QA personnel to follow best practices• Performed sprint progress reviews, work assignment / re-balancing and removal of obstacles on the team's path to success on a daily basis• Actively participated in product and architectural meetings influencing the decisions being made based on the quality assurance and operational concerns. Established, communicated and mitigated risks associated with certain decisions. Served as a primary owner and advocate for the quality of all products• Performed bi-weekly reviews of successful and failed production transactions and logs keeping an eye for new errors, performance degradations and increasing failure trends• Improved traceability of customer-reported issues, which greatly improved their turn-around time• Acted as a receiver for all production issues (reproducing or tracing through logs, creating tickets where needed, following through to the resolution)• Performed hands-on testing when needed

Worked for the NOOK.com team, which essentially builds a brand new e-commerce web-site dedicated to the sale of devices and digital contents, library management, etc. in agile environment: http://uk.nook.com• Define and implement test strategies for front-end testing of an e-commerce web-site that is being build on top of existing web services in agile environment with daily releases• Provide technical leadership, training and support to team members• Identify and communicate risk and risk mitigation strategies• Establish, collect and communicate QA metrics and benchmarks to measure effectiveness• Extend existing automation framework written in Ruby/Rspec/Capybara that was part of the continuous integration system (Github+Jenkins) with new test cases• Perform extensive hands-on functional testing, both manual and automated, of all system components including localization, accessibility and responsive design verification on various browser types in both desktop and mobile platforms

FlyteComm is an information services company that aggregates large volumes of real-time air and ground data from multiple data providers into a secure browser based geospatial application service, which provides intelligent air and ground logistics information, real-time and historic reporting, mission management, alerting, etc. My role with the company was basically a hands-on QA Manager who owns the product quality with extensive experience in testing (both manual and automated), deploying and supporting large scale mission-critical enterprise level web-based solutions.Responsibilities:• Coordinate QA work with development, programs, IT and operations teams across multiple remote locations• Establish, collect and communicate QA metrics and benchmarks to measure effectiveness• Define short and long-term department priorities, manage the personnel• Identify technology needs for the department and improve operational efficiencies• Lead the automation process and design automation frameworks• Hands on contribution to the QA function (automation, white-box testing, manual testing)• Identify and communicate risk and risk mitigation strategies• Project management

Responsibilities include:• Set up and document QA processes and fit them into existing development lifecycle• Hire, train and mentor QA personnel• Actively participate in requirement collection and product design, perform spec reviews• Perform test planning and resource allocation; manage schedules• Set up QA, Demo and Production environments (multi-server, UNIX and Windows) • Perform hands-on testing with root cause analysis on encountered issues (both manual and automated)• Set up release procedures and perform / troubleshoot deployment of releases to production to cover for operations team• Perform 3-rd tier customer support, provide 24x7 system support one week a month

Responsibilities included:• Created a set of templates for documenting the QA process• Created test plans• Participated throughout the product life cycle, from reviews of requirements and designs, through the development and testing process to customer implementation• Communicated and interacted with other groups (development, marketing, professional services) in order to produce products of a high quality• Created a set of documentation on set-up and configuration• Created Silk scripts for automation framework• Created WebLoad scripts for the stress testing• Wrote and updated test cases • Was responsible for the black box functional, system and Ad-hoc testing of the applications• Responsible for administrating UNIX based GNATS bug tracking system• Worked closely with technical writers to make sure all user guides were up to date• Performed complete build installations• Performed demo for customers in QA environment• Performed training to the rest of QA team

Responsibilities included:• Participated in creation and modifying of test design documents • Was responsible for black box functional and system testing• Wrote and modified protocols for System testing, Combo testing, GUI testing, Y2K, calculation verification, installation and Stress testing• Created test design specifications and test reports• Participated in creation and reviewing of System Risk Analysis, Trace Matrix, UIRS and SRS• Performed thorough testing of databases• Performed leading role in combo testing of the product• Was responsible for methodical Ad-hoc testing• Was responsible for setting up an appropriate configuration on workstations• Performed troubleshooting functions.