Providing efficient and cost-effective IT Services, IT Consultation, IT System Operations Support, and Maintenance.

• Managed and oversaw the IT Infrastructure, IT Operations & IT Security of the Al-Taadhod Group of companies spanning Qatar, KSA, & Oman, ensuring the smooth delivery of IT services.• Architected and maintained a robust hybrid cloud Datacenter, including servers, network systems, storage, and security protocols, resulting in enhanced system reliability and reduced downtime• Managed and executed complex IT projects, including IT Infrastructure and systems upgrades, and network expansions, ensuring on-time delivery* Elevated business processes by proficiently deploying critical business applications, including ERP systems such as MS Dynamics AX2012 R3, IT ServieDesk, Contact Center System, Mobile App, Website, Etc.Achievements:* Successfully transitioned manual IT service delivery processes to automated solutions and achieved a ticket resolution rate of 92%, through the successful implementation of a robust Ent. IT ServiceDesk System.* Orchestrated a significant enhancement in data center efficiency and productivity, achieving a remarkable 99.85% availability, by successfully implementing a Hybrid Cloud Datacenter with a Disaster Recovery site on the MS Azure platform.* Improved up-time (99.99%) by migrating the critical business applications to Azure/AWS Cloud (IaaS/PaaS) & and M365.* Spearheaded a noteworthy 32% reduction in IT Infrastructure management and maintenance costs. * Drove a substantial improvement in staff productivity by seamlessly transitioning users across Qatar, KSA, and Oman offices to M365 services, encompassing Email, OneDrive, Intune, Teams, and other tools.* Bolstered the organization's security posture by implementing next-generation Firewalls, conducting regular vulnerability assessments and information security control adhering to cyber security best practices.* Successfully connected multiple offices to the Qatar Datacenter from KSA, Oman and Turkey via a secured VPN tunnel.Note:* And many more complex IT Projects..

* Provided leadership, mentorship, and comprehensive support to the IT team, instilling best practices to elevate ongoing projects, operations, and technical assistance across the organization.* Assesed, architected, deployed, and monitored robust IT infrastructure and network security protocols encompassing prevention, detection, isolation, recovery, and prediction of both internal and external threats.* Formulated strategic information technology initiatives, policies, and procedures to drive operational efficiency.* Conducted thorough research, design, implementation, and optimization of ICT infrastructure, aligning it with the overarching business strategy.* Delivered training and guidance on servers, networks, hardware, and operating software to IT staff, enhancing their skills and contributing to overall team proficiency.* Assumed the role of IT Deputy Manager during the absence of the IT Manager, ensuring seamless continuation of departmental operations.* Executed vulnerability testing, conducted thorough risk analyses, and performed comprehensive security assessments to fortify system integrity.* Investigated intrusion incidents, executed meticulous forensic investigations, and orchestrated swift incident responses to maintain system security and integrity.* Evaluated emerging technologies and novel processes to augment security capabilities, ensuring the organization remained at the forefront of cybersecurity.* Pioneered the development of an automated incident alert system, streamlining incident handling and tracking procedures.* Collaborated closely with third-party suppliers of hardware and software, expeditiously resolving issues and ensuring prompt rectification of arising problems.

Exoda, is a brand of Nehmeh Technology & Business Solutions LLC and is affiliated with the Nehmeh Group of companies with operations in Qatar & Bahrain since 1955. * Evaluated the organization's ICT infrastructure, systematically identifying business needs and challenges. Formulated comprehensive enhancement plans and strategies, meticulously documenting all implemented changes.* Orchestrated meetings with consultants and engineers to collaboratively discuss and plan new enhancements. Demonstrated effective leadership skills by providing clear guidance and direction.* Assessed project requirements and skillfully devised precise work schedules for the implementation team. Ensured seamless coordination and efficient allocation of resources.* Delegated tasks to team members, fostering a collaborative environment that led to the achievement of daily, weekly, and monthly goals.* Maintained open lines of communication with team members, management, and clients, ensuring a shared understanding of project expectations. Employed effective communication to guarantee projects adhered to established standards and were delivered punctually.* Offered unwavering support to the technical support team members, expertly assisting in the resolution of critical and urgent systems and network-related issues faced by customers.Note: Project details can be shared upon request.

* Conducted comprehensive reviews of the company's IT infrastructure, skillfully identifying areas for improvement. Presented well-founded recommendations and diligently documented all executed changes.* Collaborated with companies to design, implement, and maintain robust IT infrastructure. Provided expert guidance throughout the process, ensuring seamless integration and optimal functionality.* Oversaw the continuous operations of systems and networks, meticulously supervising performance and seamlessly assisting the organization in maintenance and upgrade planning.* Took charge of ensuring the security of companies' systems and networks. Conducted audits and effectively troubleshoot issues, expertly resolving problems to maintain uninterrupted functionality and robust security.

* Skillfully analyzed, designed, managed, and administered the company's intricate systems and networks, including LAN, WAN, DMZ, VPN, and WiFi.* Proficiently managed and administered a diverse range of network infrastructure components, such as Next Generation Firewalls (Sonicwall, Juniper), Spam Filtering Firewall (Barracuda 300), Application Accelerators (Juniper, Riverbed), Cisco Routers, Alcatel Omni Switches, Access Points, and ADSL Routers.* Demonstrated expertise in maintaining robust corporate network security protocols, encompassing prevention, detection, isolation, recovery, and prediction of both internal and external threats.* Conducted comprehensive vulnerability testing, meticulous risk analyses, and thorough security assessments, fortifying network integrity and ensuring a resilient security posture.* Successfully established secure connections between branch offices and individual users in remote locations, seamlessly integrating them into the corporate network.* Implemented a standardized security policy for users and computers, utilizing AD Group Policy Objects (GPO) in a meticulously organized manner within organizational units (OUs).* Provided adept Database Administration (DBA) support to the Microsoft Dynamics AX ERP development team, effectively managing SQL Server 2005/2008 R2 databases.* Spearheaded the preparation of essential documentation and implementation manuals, a pivotal step toward achieving ISO 27001 certification for the IT department.

* Proficiently administered system and network operations, encompassing Windows NT/2000/2003 Servers and Windows 2000/XP Clients.* Managed and oversaw critical infrastructure components, including Active Directory, DNS, DHCP, WINS, Proxy (ISA 2006), SQL 2000 Enterprise, Norton Antivirus Server, and Mail Servers (Microsoft Exchange 2003, MDeamon V6.5.2).* Demonstrated comprehensive proficiency in implementing, managing, and administering Wireless LAN solutions.* Skillfully installed, configured, and troubleshooted Windows 2000/2003 Servers, ensuring optimal performance and functionality.* Conducted general network and workstation installations and upgrades, seamlessly handling server and client software updates along with virus definition updates.* Streamlined installations through the design of automated installation and monitoring procedures, effectively enhancing efficiency.* Configured and provided robust support for the network printing system, ensuring smooth and efficient printing operations.* Successfully implemented RRAS (Routing and Remote Access Service) to enable secure access to corporate applications, internet, and email.* Ensured network security and data protection by implementing and maintaining effective security measures, guarding against unauthorized access.* Skillfully spearheaded the implementation and maintenance of the company's intranet website, facilitating seamless internal communication.* Successfully established Internet Connection Sharing with differentiated schedules via Microsoft ISA 2006.* Formulated and enforced policies, procedures, and standards to ensure unwavering network stability and robust security.* Implemented an automated backup strategy, ensuring timely and consistent backups of servers.* Proficiently administered and managed the company's telephone system and Private Branch Exchange (PABX), ensuring reliable communication infrastructure.

* Collaborated as an integral member of a proficient computer programming an development team, tasked with the development of tailored business applications. Contributed by meticulously crafting code that precisely met customers' unique business requirements.* Skillfully designed and executed the development of personalized reports, showcasing keen attention to detail and a commitment to delivering solutions aligned with client's needs.* Delivered exceptional on-site technical support to customers, addressing and resolving a spectrum of application-related issues. Demonstrated a profound dedication to ensuring customer satisfaction and effective problem resolution.

* Led a team of skilled Technicians, efficiently managing their tasks and optimizing their performance.* Assembled new computer systems while offering adept technical support for an array of computer hardware issues, ensuring optimal system functionality.* Spearheaded and directed the team of technicians, successfully guiding and supervising their efforts to accomplish assigned tasks within targeted timelines.* Cultivated and maintained strong interpersonal relationships with team members, fostering an environment of collaboration and ensuring seamless task execution when required.* Conducted comprehensive training programs and classes tailored for computer hardware students, imparting valuable knowledge and contributing to the development of skilled professionals.