Abdelrazek Shaban Email & Phone Number

Dubai, United Arab Emirates

Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.Participates in the development, implementation and review of the policies, procedures, practices and standards.Selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations. (together with the FOM)Maximizes hotel revenue by controlling room inventory, group blocking, packages and reinforcing the late charge policy to maximize REVPAR.Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.Assists in greeting VIP guests in absence of the DOR or FOM upon their arrival and escorts them to their room. Establishes good rapport and offers assistance for the length of their stay.Coordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.Identifies training needs, plans training activities and oversees their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.Carry out other tasks as directed by Front Office Manager.

Dubai, United Arab Emirates

Keep track of monthly, quarterly and yearly goals. Work with management to assess and improve processes and policies. Monitor and report on revenue and cash flow. Uphold and enforce company policies. Train new hires. Address employee complaints or performance issues as needed. Check in with employees regularly to determine satisfaction. Schedule shifts. Help management create the department’s budget. Address customer issues and complaints. Schedule regular maintenance and cleaning of facilities. Meet regularly with upper management to stay informed on company issues. Oversee security of the facility.

Dubai

Defining and implementing front desk objectives and procedures, Hiring and training staff and managing the shift schedules,Tending to guests' complaints and questions and providing exceptional customer service, Ensuring that the front desk and reception area is kept clean and organized, Maintaining front desk office supplies and equipment, Managing budgets, records, and contracts, Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails, Conducting performance reviews with the front desk staff, Generating reports and feedback for presentation to the general manager, Performing administrative duties such as filing and updating records, among others, as needed.

Dubai

Supervise and oversee all the duties performed by all employees of Front Desk. Make sure that all employees complete their essential tasks before leaving. Discipline, counsel and coach employees if necessary, using proper techniques and documentation. Responsible for daily monitoring and proper training of all service levels provided by employees to fellow employees and guests. Assist with any problem in scheduled shifts on the night audit shifts. Responsible for monitoring and supervising that all employees follow proper cash handling procedures. Maintain and monitor proper front office operational supplies. Maintain hygiene and organization of front desk, back office and front desk closet. Ensure accuracy of rooming lists, groups, arrivals, amenities, etc. Maintain cleanliness and organization of back office, front desk, and front desk closet.

Sharm Elsheikh, Egypt

Carrying out the duties and responsibilities of manager on duty. Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work. Responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Hilton Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.

Sharm Elsheikh, Egypt

Represents the hotel to the guest throughout all stages of the guest's stay. Determinate a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Sharm Elsheikh, Egypt

• Answer phones and respond to customer requests & Transfer guest calls.• Follow-up on guests’ enquiries to ensure they are resolved immediately.• Complete call logs and reports & Ensure that all requests of hotel guests are met.• Operate telephone switchboards and systems to advance and complete connections.

Diploma, Hospitality Administration/Management

The Hotel Management Diploma combines practical hospitality courses, including rooms division, reception, and restaurant operations.

Bachelor Of Laws (Ll.B.), Law, Good

Diploma, Customer Service Management