Razel Cabero Email & Phone Number

New Braunfels, Tx, Us

Las Vegas Nevada

• Spearheading compliance initiatives for Clinical Resource Operations and Case Management in complying with the requirements of government regulations and regulatory agencies.• Conducting rigorous data quality audits to identify and address risks, contributing to conflict resolution with internal partners, and maintaining federal and state compliance.• Assisting in any State and/or Client Reporting requirements related to Case Management.• Managing the ClinOps Compliance Mailbox for regulatory, licensing, and certification.• Managing Nursys database as the site administrator.• Developing and documenting innovative processes and procedures to standardize operations.• Contribute to cross-functional projects and report any potential risks to upper management.• Verification of new and existing clinical resources including license, credentials, and certification verification.

Walnut Creek, California

• Collaborated with the Director of Clinical Services on contract development, budget, and financial aspects. • Managed executive case administrative duties, tracked case data analysis using Cognos and Insight, and facilitative collaborative team reporting.• Formulated budgets based on morbidity, clinical, and cost data analysis, including Lifetime Cost Estimates.• Tracked customer deliverables for over 70 cases daily, ensuring timely submissions in line with company Standards of Performance, and initiated action plans for any delays.• Served as a primary point of administrative contact for case-specific Network Manager, including providing information and direction regarding deliverable timelines, budget, and provider management, as well as appropriately managing and directing case-specific requests and inquiries from the Network Manager, patient/family, or provider.• Liaised with assigned administrative Network Business contacts, and provided education regarding Paradigm's internal process, product revision or implementation, and specific Network Manager performance issues.• Collaborated with other internal departments (Contracting, Claims, Legal, and Sales) to address and resolve specific patient/provider issues.• Participated in procedural and workflow development for the CSA team as well as the overall Clinical Management team.

Las Vegas, Nevada

• Protecting multiple clients' intellectual property by monitoring and investigating the web, online sources, forums, and other platforms to identify emerging threats and vulnerabilities.• Managing and mitigating incidents by sending the Digital Millennium Copyright Act. (DMCA) notices to companies, web hosts, search engines, or internet providers for infringing material(s).

Walnut Creek, California, United States

I have proudly served as a Clinical Services Coordinator at Paradigm, where my dedication and contributions led to my conversion as a full-time employee. Continuing my journey at Paradigm, I remain committed to delivering excellence in my role. My tenure at Paradigm has not only solidified my expertise, but also fueled my passion for making a meaningful impact in the healthcare industry.

Pleasant Hill, California

As a Non-Clinical Case Manager, I worked with the Clinical Supervisor to ensure that the clinical records are in compliance with state, federal, and Joint Commission regulations.• Management of daily clinical records using DeVero (Web-Based Home Health Clinical Charting)• Audit and track physician signatures on clinical documents • Ordered DME (Durable Medical Equipment) for patients through Medical Supply Companies• Followed up with referral sources during patients transition to hospitals or skilled nursing facilities • Quality Assurance calls to ensure patient's satisfaction with home health services• Managed referrals and authorizations• Assisted other staff members with clerical duties as needed

Walnut Creek, California

As an Account Manager, I worked cross-functionally with admissions, human resources, and management to increase acquisition of new clientele through referral calls and in-home consultations and to sustain consistent revenue growth. • Managed the placement of healthcare professionals in the homes of over 150+ clients• Managed of over 200+ external employees and streamlined scheduling practices to maximize workforce efficiency• Facilitated all office operations including sales/marketing, human resources, quality assurance and accounting• Fostered relationships with current sales sources and national contracts (Hospitals, Medical Offices, Skilled Nursing Facilities, etc.)• Presented our services directly to clients over the phone and face to face through in-home consultations• Evaluated clients' needs and set up care by placing healthcare professionals that best fit their needs• Maintained top-level customer services and quality assurance to ensure our clients are always happy with the services we provided• Managed the daily operation of accounting (Billing and Payroll)• Supervised recruiting personnel in the hiring process (interviews) to ensure candidates best fit our client's needs• General office operations, including MS Outlook/Word/Excel/PowerPoint

Walnut Creek, California

Respite Services Coordinator Duties:• Coordinate with the team with all office operations including sales/marketing, human resources, quality assurance and accounting• Fostered relationships with Case Managers• Handled all of the intake of new authorizations from Case Managers• Managed healthcare professionals to ensure client and employee satisfaction• Maintained top-level customer services and quality assurance to ensure our clients are always happy with the services we are providing• Processed incoming client request for services• Screened potential candidates on the phone• Assisted in the hiring process (interviews, background checks, reference checks etc.) • Managed/Processed Billing & PayrollAccount Manager Duties• Processed Long Term Care Insurances to ensure our clients get the proper reimbursements • Processed Workers Comp care notes for continued care through National Contracts• Other general office duties

Concord, California

• Certified to get customers perfectly fitted for running or walking shoes• Assisted customers locate items in store and other locations in person and by phone• Received bonuses based on achieving weekly goals• Awarded for converting 90% of my customers to be a VIP member

I began my journey at 24Hr HomeCare as an administrative assistant, and through my dedication and commitment, I was promoted to a full-time role as a Respite Services Coordinator. In this capacity, I oversaw the care for individuals with developmental disabilities, leveraging my organizational skills and compassionate approach to provide comprehensive support. My transition to this role reflects not only my professional growth but also my genuine passion for making a positive difference in the lives of those I serve.

• Managed 2 team members per shift, opened and closed store• Assisted in periodic and annual inventory audits• Balanced registers and dealt with refunds and exchanges• Assisted customers locate items in store or at other locations in person and by phone• Awarded for maintaining highest (UPT) Unit Per Transactions

Concord, California

• Consulted with customers to identify appropriate products to match their skin types and cosmetic needs• Handled returns with unsatisfied customers and their complaints and made sure they left satisfied• Kept the shelves stocked with products• Received recognition from customers for excellent customer service

Brentwood, California

• Managed all crew per shift, in charge of cash and registers• Served and packed food for costumers• Received 100% on Secret Shoppers Review

Walnut Creek, California

• Ensured that records are maintained as it goes by the nurse in charge• Visited patients, delivered flowers, and made sure that the patients received proper care as told by a nurse• Performed excellent customer service by answering phone calls and transferring them throughout the building and filing paper works for the volunteer coordinators