Research potential use and implementation of Azure Cloud Services in tandem with the organization's projects came in to help the Service operations and development team during a 4-month internship by researching and testing Azure Cloud Services for solutions fitting the team's services. Presented the possibilities on the Azure platform and made the concept of cloud computing understandable.

Act as the "bridge" between E.ONs IT Process Service Owners & Process Specialists and the team of specialist, developers and the business to make processes understandable and visible for the relevant stakeholders.

Certified ITIL® Foundation Certificate in IT Service Management: Topics covered such as the concept of ITIL & ITSM, process within the service life cycle, roles & responsibility in ITILCertified Microsoft 365 Fundamentals: Topics covered such as Cloud Services, Compliance, Microsoft 365, Microsoft Cloud Services, Office 365, Security, Windows 10Cloud concepts including migrating to Microsoft cloud services, Windows 10 deployment, Office 365 implementation and troubleshooting, identity and access management, implementing security and compliance in Microsoft 365, administration of Windows 10, Server 2016, 2019, and Azure services. Coordinate training and orientation for new users and onboard them; Organize and provide support, troubleshooting, and fix for IT equipment and networks; Monitors infrastructure/security logs & fix issues.

Worked as Marketing Manager taking care of marketing research, sales & revenue, implementing marketing strategies, create tools to maintain client database, team handling & branding.Reviewed constantly the customer feedback & then suggested ways to improve the processes & customer service levels which increased the satisfaction rate.Directed the creation and implementation of business continuity plans.Developed creative sales strategies to increase exposure to customers, including active participation in industry events to develop relationships within key accounts

Handling new sales to sell the property according to there requirements to generate revenue.Experienced professional with the planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner. Adept at building a strong bond with each prospect and customer- from lead generation to close and beyond through consultative, solution based approach.

Joined as a business development manager in client servicing role after giving excellent performance got promoted in a 3 month as a relationship manager & handling team & Generate revenue from existing clients to upgrade there services & achieve the sales target.Planned, supervised & coordinated daily activity with team members. Increased customer satisfaction rate by 25% by improving customer service.